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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 21428 - 21428 £ per year.
Salary: £21,428 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 4:00 pm with 1 hour for lunch, 30 hours per week
Location: New Pooles Lodge, Fishponds, Bristol BS16 4FB
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Bristol employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or customer service sectors. You never know who might have a lead on the perfect Lodge Manager role or can put in a good word for you.
✨Tip Number 2
Show up and shine! Attend local job fairs or community events related to retirement living. It’s a great way to meet potential employers face-to-face and showcase your friendly personality and passion for customer service.
✨Tip Number 3
Be proactive! If you see a Lodge that interests you, don’t wait for them to post a job. Reach out directly through our website and express your interest. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by practising common questions related to administration and customer service. Think about examples from your past experiences that highlight your skills and how you can make a positive impact as a Lodge Manager.
We think you need these skills to ace Lodge Manager in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. Make it personal and relatable!
Tailor Your Experience: Make sure to highlight your relevant experience in administration and customer service. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administrative skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project you've managed to illustrate your organisational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage the safety and security of the development. Think of scenarios where you've had to act calmly under pressure or make quick decisions. Practising these responses will help you feel more confident during the interview.