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- Tasks: Manage a retirement lodge, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on the lives of retirees every day.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with ambitious plans for the future.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Llewelyn Lodge, Bexhill On Sea, TN39 3DB
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Bexhill-on-Sea employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Bexhill-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or hospitality sectors. You never know who might have a lead on that perfect Lodge Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with the Home Owners.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios, like managing maintenance issues or organising events. This will show you’re ready for the challenges of the Lodge Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Lodge Manager in Bexhill-on-Sea
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others, especially in customer service or community settings.
Highlight Relevant Experience: Make sure to mention any background you have in administration, hospitality, or retirement living. We want to know how your skills align with the role of Lodge Manager and how you can contribute to our community.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Show us your friendly and outgoing nature, as this is key to creating a welcoming environment for our Home Owners.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role involves a lot of coordination and administration. Be ready to discuss your experience with managing schedules, organising events, and using tools like Microsoft Office. You might even want to bring a portfolio showcasing your organisational achievements to impress them further.
✨Be Yourself and Show Your Personality
The Lodge Manager position requires someone who is outgoing and friendly. Don’t be afraid to let your personality shine through during the interview. Share your passion for working with people and how you can contribute to creating a happy and fulfilling environment for the Owners.
