At a Glance
- Tasks: Lead and improve the Service Charge Team while managing key relationships across the business.
- Company: Join Churchill Estates Management, a progressive leader in Retirement Living accommodation.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and more.
- Other info: Bright offices in Ringwood with free parking and a supportive team culture.
- Why this job: Shape processes and drive change in a dynamic environment with real impact.
- Qualifications: Strong management skills, advanced Excel proficiency, and Level 3 Leasehold Management qualification required.
The predicted salary is between 45000 - 55000 £ per year.
Head of Service Charge Location: Ringwood (office based) BH24 3FA Hours: Monday to Friday, 37 hours per week
Package: Competitive salary plus excellent Colleague benefits About the role As part of the Senior Management Team reporting to the Managing Director, the scope of the role is both strategic and operational.
This is a great opportunity to shape and improve processes, manage, motivate and drive forward the Service Charge Team acting as an important voice on various projects across the business.
You will ensure that all service charge budgets and accounts are prepared accurately, within CEM workflow timeframes and in accordance with current legislation, lease requirements and industry practice.
You will also have responsibility for the Transactional Service Charge Team, this includes Sales/Purchase Ledger and Credit Control functions.
The role is varied, holding key relationships with external stakeholders such as solicitors, banks, accountants, auditors, government bodies, suppliers, owners and other industry bodies relevant to the Service Charge function.
About you We're looking for a strong people leader with excellent management skills, highly motivated and organised, with the ability to prioritise and work with other senior Colleagues to assist in moving our business forward.
Due to the high levels of reporting, you will need to have strong IT skills particularly with MS Office and importantly advanced Excel skills.
Experience using software such as Qube Property Management System would be a strong advantage, but not essential.
This role would be a good opportunity for someone seeking to progress their career to a Head of Department, or equally someone who is currently operating at that level but is seeking to find a role where they can lead and support a team of finance Colleagues through a program of change.
It is essential that you hold the Property Institute's Level 3 qualification in Leasehold Management.
You will need to have demonstratable understanding of leasehold management and Service Charge legislation.
How you'll be rewarded Competitive salary Annual holiday entitlement of 25 days + Bank Holidays Day off on your Birthday Private medical insurance Health screening Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Employee assistance programme Bright, contemporary offices in Ringwood with free, on-site parking We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
That means we oversee more than 10,000 apartments, providing property services and customer care to over 12,000 retired people.
Trust/Openness/Respect/Communication/Honesty We understand the importance of protecting your personal data when you submit a job application.
For more information on how we process your personal data please read our Privacy Policy.
Head of Remote Support Services in Southampton employer: Churchill Retirement Living
Churchill Retirement Living is an exceptional employer, offering a competitive salary and a comprehensive benefits package, including a bonus scheme and car allowance. With a strong focus on employee growth and a supportive family-run culture, we pride ourselves on creating beautiful, purpose-built retirement developments in desirable locations like Honiton. Join us to be part of a rapidly growing company that values its people and fosters a rewarding work environment.
Contact Details:
Churchill Retirement Living Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Remote Support Services in Southampton
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Remote Support Services at Churchill Retirement Living!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Remote Support Services role at Churchill Retirement Living!
We think you need these skills to ace Head of Remote Support Services in Southampton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Churchill Retirement Living. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Churchill Retirement Living
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Churchill Retirement Living. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
