At a Glance
- Tasks: Greet patients, manage appointments, and ensure smooth communication in a busy medical practice.
- Company: Join The Orchard Practice and Churchill Medical Centre, dedicated to community healthcare.
- Benefits: Competitive pay, NHS Pension, corporate rewards, and career development opportunities.
- Other info: Flexible part-time hours with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, good computer skills, and a compassionate attitude.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to be part of your local community, helping patients get the right care in the right place by the right people? Are you kind, compassionate and enjoy a challenge? At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for full and part-time roles in our first contact administration team. Part time hours required. Example fixed rota: Monday 13:15 - 20:00, Tuesday 07:45 - 18:30, Thursday 13:15 - 18:30, Friday OFF.
The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike. The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please apply. All successful applicants will be subject to a DBS check.
Main Duties of the Job:- Greet patients and visitors to the practice.
- Book in patients and visitors in line with practice appointments and visitors procedures.
- Respond and/or redirect all patient and visitor requests accordingly.
- Ensure computerised appointment system is up-to-date.
- Booking, amending and cancelling patient appointments.
- Set-up of new patients onto the computer system, including amendment of new patients.
- Sort and distribute post and results for scanning or filing as appropriate.
- Completion of authorised prescriptions and their distribution.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure computerised links system is updated.
- Booking transport for patient hospital outpatient appointments.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes) including scanning and indexing of patient letters.
- Ensure the premises is secure before leaving and all end of day protocols followed.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time. Works safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
About Us:We offer all of our staff competitive rates of pay, NHS Pension Scheme, a corporate rewards package and career development opportunities.
Person Specification:- Qualifications: GCSE grade A to C in English and Maths.
- Good level of computer literacy.
- Disclosure and Barring Service Check.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
First Contact Medical Administrator employer: Churchill Medical Centre
At The Orchard Practice and Churchill Medical Centre, we pride ourselves on being a supportive and community-focused employer, offering our First Contact Medical Administrators the chance to make a real difference in patients' lives. With competitive pay, an NHS Pension Scheme, and ample opportunities for career development, our work culture fosters kindness, compassion, and teamwork in a busy yet rewarding environment. Join us in Chessington and Kingston, where your contributions will be valued and your professional growth encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land First Contact Medical Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Orchard Practice and Churchill Medical Centre. Understanding their values and how they serve the community will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in customer service or handling patient queries.
✨Tip Number 3
Show your compassionate side! During the interview, share examples of how you've helped others in challenging situations. This will highlight your kindness and ability to handle the busy environment of a medical practice.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace First Contact Medical Administrator
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your kind and compassionate side. Share experiences where you've helped others or dealt with challenging situations, as this role is all about supporting patients in need.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We want to understand your skills and experiences quickly, so avoid long-winded explanations and focus on what makes you a great fit for the role.
Highlight Your Communication Skills:Since you'll be dealing with patients and healthcare staff, it's essential to showcase your communication skills. Mention any relevant experience in customer service or administration that demonstrates your ability to interact effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Churchill Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a First Contact Medical Administrator. Familiarise yourself with tasks like greeting patients, managing appointments, and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Compassion
Since this role involves direct interaction with patients, it's crucial to convey your kindness and compassion during the interview. Share examples from your past experiences where you've helped others or resolved conflicts, highlighting your ability to handle challenging situations with empathy.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and teamwork. Think about how you would respond to scenarios like dealing with an upset patient or coordinating with healthcare staff. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the practice is the right fit for you.
