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- Tasks: Provide technical support and service fulfilment to users across the business.
- Company: Join Churchill Retirement Living, a fast-growing family-owned business in the retirement sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and fantastic colleague perks.
- Why this job: Be part of a team making a real difference in people's lives while developing your skills.
- Qualifications: Previous Service Desk experience and knowledge of Microsoft products required.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood, Hampshire
Salary: Competitive salary plus excellent Colleague benefits
About us
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.
About the role
It is exciting times here at Churchill Retirement Living and we are recruiting for a Service Desk / Senior Service Desk Analyst. You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments. The role will therefore include both desktop and remote support. You will provide 1st and 2nd line support to ICT users in the resolution of reported faults, fulfil service requests made by ICT users (via the ICT Service Management Tool, Service Now), and support project work as required.
About you
We would love to hear from you if you have previous Service Desk experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of the Service Now Service Management Tool or a similar ticketing system would be advantageous. This is a busy role, so you will need to be able to multi-task and effectively prioritise your workload. You will also need to have experience of supporting a distributed user base. You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail. You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team. This role is based at our Head Office in Ringwood. The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm.
How you’ll be rewarded
- Competitive salary
- Annual holiday entitlement of 24 days + Bank Holidays
- Day off on your birthday
- Excellent Colleague benefits including:
- John Lewis vouchers - £200 to all expectant mums and dads
- Ongoing investment into your personal development
- Training Courses and Professional Memberships paid
- Colleague well-being initiatives and ambassadors
- Peer recognition programme
- Colleague referral bonus
- Access to Employee Assistance programme
- Eyecare reimbursement
- Land introduction bonus
- Friends & family discount against the cost of a new Churchill apartment
- Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities
If you want to be part of our success story, apply today!
Senior Service Desk Analyst in Ringwood employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst in Ringwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Churchill Retirement Living on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Service Now and other tools mentioned in the job description. We want to see that you’re ready to tackle those 1st and 2nd line support challenges!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve successfully resolved issues in the past. We love candidates who can think on their feet and keep calm under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Churchill Retirement Living.
We think you need these skills to ace Senior Service Desk Analyst in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Desk Analyst role. Highlight your relevant experience with ICT support, especially any work with Service Now or similar tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Churchill Retirement Living and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about effective problem-solving here at Churchill, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Churchill Living Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around end user devices like desktops, laptops, and Microsoft products. Be ready to discuss your experience with Service Now or similar ticketing systems, as this will show you're prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so clarity is key!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks, especially in a busy environment. Share strategies you use to stay organised and ensure that you can handle multiple requests effectively.
