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- Tasks: Support our Customer Service Technicians and ensure top-notch service for retired homeowners.
- Company: Join Churchill Retirement Living, a leading name in retirement housing.
- Benefits: Enjoy competitive salary, 24 days holiday, and a day off for your birthday!
- Why this job: Be part of a caring team making a real difference in people's lives.
- Qualifications: Looking for organised, communicative individuals with office experience.
- Other info: Dynamic role with opportunities for professional development and social events.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Maternity cover up to 12 months, to start May 2024
Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites
Hours: 37 per week, Monday to Friday
Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits.
Churchill Retirement Living are a specialist, 5-star housebuilder in the retirement living sector and we are recruiting for an exceptional office-based Customer Service Administrator to support our regional Customer Service Technicians out in the field.
About the role
The Customer Service Administrator (maternity cover) will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.
Your main responsibilities will include:
- Managing and co-ordinating workload using COINS, our CRM system
- Filtering issues and prioritising tasks and workload
- Scheduling work plans for our field-based Customer Service Technicians
- Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules
- Raising purchase orders and dealing with invoices
- Sourcing contractors where necessary
- Managing stakeholder and homeowner expectations
This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers. Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel. Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
About you
We are looking for a self-motivated, diligent and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organised and methodical approach to juggling tasks and workload. This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies:
- IT systems, database knowledge and use of MS Office applications including Excel
- Excellent communication and listening skills
- Organisation and prioritising skills
- Ability to professionally manage expectations, both verbal and written
- Problem solving
- Sound judgement and decision making
- Time management
It would be advantageous to have a background in a property related field, although not essential.
How you’ll be rewarded
- Competitive salary
- Annual holiday entitlement - 24 days + Bank Holidays
- Day off on your Birthday to celebrate the occasion
- Induction and training from day one
- Group Personal Pension Plan
- Life Assurance
- Health Screening
- Eye Care reimbursement
- Colleague reward schemes and incentives
- Employee Assistance Programme for personal and professional advice
- Professional development/CPD
- Social events
- ESG – environmental, social and governance commitment
- Churchill Foundation providing charitable and themed events across the Churchill Group
- Hero awards linked to our values
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About us
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with, now employing 700 people across the Group. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We’ve won a host of awards including ‘Best Companies’ and we are the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.
Customer Service Administrator - maternity cover contract in Ringwood employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - maternity cover contract in Ringwood
✨Tip Number 1
Get to know the company! Research Churchill Retirement Living and understand their values, especially TORCH. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, be ready to demonstrate your excellent listening and speaking abilities during interviews. Role-play with a friend or family member to build confidence!
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you successfully juggled various responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Churchill Retirement Living.
We think you need these skills to ace Customer Service Administrator - maternity cover contract in Ringwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in administration and customer service, and show us how you can bring value to our team at Churchill Retirement Living.
Show Off Your Skills: We want to see your organisational and problem-solving skills shine through! Use specific examples from your past experiences to demonstrate how you've successfully managed tasks and expectations in a busy environment.
Be Personable: Since this role involves liaising with various stakeholders, let your personality come through in your application. We’re looking for someone who is personable and can communicate effectively, so don’t be afraid to show us your friendly side!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Churchill Living Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Retirement Living. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll need to demonstrate excellent communication and problem-solving skills. Prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues, as this will highlight your suitability for the role.
✨Familiarise Yourself with COINS and CRM Systems
Since the role involves using COINS, our CRM system, it’s beneficial to have a basic understanding of how CRM systems work. If you have experience with similar software, be ready to discuss it. If not, consider doing a bit of research to show your willingness to learn.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're proactive and genuinely interested in how you can contribute to the company.
