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- Tasks: Engage with customers and maintain relationships during their journey to purchasing a retirement apartment.
- Company: Join Churchill Retirement Living, a fast-growing family-run business in the retirement sector.
- Benefits: Enjoy competitive salary, bonus scheme, free parking, and 24 days holiday plus bank holidays.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Modern office, professional development opportunities, and a fun team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
Fantastic opportunity to join our expanding customer relations team, who manage all enquiries from our customers looking to purchase their retirement apartment. Based in our stunning head office, you will be joining a wonderful close-knit team, who work in support of one another.
Churchill Retirement Living were recognised by The Sunday Times as the 3rd Best Company to Work in 2020!
About us
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do and the people we work with. We have ambitious plans for the future, now employing over 700 people. We pride ourselves on building beautiful, quality and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We’ve won a host of awards; including becoming the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards. We have also maintained our 5* HBF Customer Satisfaction Rating for many years.
About the role
We’re looking for a personable and proactive Customer Relations Consultant to join our growing business. You will be responsible for maintaining strong customer relationships with people who have previously enquired about purchasing a new retirement apartment within a development which is still under construction. Our customers enquire early on in the building of a development and it is your role to maintain contact and engagement until it is safe for them to visit and meet the on-site Sales Executive.
This includes things such as calling the customer at agreed times with progress reports, arranging visits to nearby developments, sending out our Lifestyle Living Magazine and inviting them to events. This is like no other customer service role you will find, as you are encouraged to spend time with your customer on the phone to understand their requirements and personal situation. You will put the customer at the centre of everything you do. The information you have recorded is added to our Sales & Marketing database, accuracy and attention to detail at this stage is vital. You will have the opportunity to speak with some wonderful people and play a pivotal part in the customer’s journey to starting a new chapter of their lives.
Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
About you
We are looking for a customer-centric and self-motivated person, who is proactive, and loves talking to people. You be professional with an excellent telephone manner and listening skills. The successful Customer Relations Consultant will have a background in customer service, sales, retail or something similar. You will be proficient with most Microsoft packages including Word and Outlook and have competent data entry and typing skills. Above all you will love working in a busy team environment and balance your passion for customer service with accuracy and attention to detail.
How you’ll be rewarded
- Competitive salary
- Bonus scheme
- Free parking
- Annual holiday entitlement – 24 days + Bank Holidays
- Day off on your birthday
- All the tea & coffee you can drink
- Modern offices and workspace
- Group Personal Pension Plan
- Life Assurance
- John Lewis vouchers for expectant parents
- Health screening
- Eye Care Scheme
- Training Courses
- Professional development and future career opportunities
If you want to be part of our success story, please apply today!
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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Customer Relations Consultant in Ringwood employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Consultant in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Retirement Living. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your proactive nature and how you put customers at the centre of everything you do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Relations Consultant in Ringwood
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our company.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific skills that align with what we’re looking for, like your excellent telephone manner and attention to detail.
Show Your Passion: We love candidates who are genuinely excited about helping others. Share any relevant experiences where you've gone above and beyond for customers, as this will resonate with us and our values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at Churchill Living Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Retirement Living. Understand their values, mission, and recent achievements. This will not only impress your interviewers but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Relations Consultant, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your listening skills and how you’ve maintained relationships in challenging situations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and value their input.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions that reflect your interest in the role and the company. For example, ask about the team dynamics or how success is measured in this position.