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For Companies At a Glance
- Tasks: Support colleagues with IT issues, install equipment, and provide 1st and 2nd line support.
- Company: Join Churchill Retirement Living, the UK's fastest-growing retirement house builder with a family-owned vibe.
- Benefits: Enjoy a competitive salary, company car, 24 days holiday, and awesome perks like John Lewis vouchers.
- Why this job: Be part of a winning team recognised as one of the best companies to work for in the UK.
- Qualifications: Previous IT Technician experience and knowledge of Microsoft products are essential.
- Other info: Flexible working hours and occasional travel required; perfect for tech-savvy problem solvers!
The predicted salary is between 30000 - 42000 £ per year.
Location: Bromsgrove, West Midlands (with some travel required)
Reward and Benefit: Competitive salary, company car or car allowance and excellent Colleague benefits.
About us
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We’ve won a host of awards; including being recognised by The Sunday Times as the 03rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.
About the role
We have an exciting opportunity available for an experienced IT Field Technician to join our Bromsgrove office, supporting Colleagues with both desktop and remote support. Occasional travel will be required outside of the Midlands and Northern Regions to cover for other Field Technicians and to join in person Team Meetings at Ringwood Head Office. You will plan, prepare and install IT equipment at Site Cabins, Sales Offices and Lodge Managers offices. Provide 1st and 2nd line support to all colleagues who have raised IT faults or service requests either via the ticketing system or the telephone as well as supporting project work as required. This role is based at our Bromsgrove Office with some travel. The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm. The IT Field Technician is expected to be flexible in keeping with the responsibilities of the position which may include working additional hours when necessary.
About you
We would love to hear from you if you have previous IT Technician experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of a ticketing system is desirable. This is a busy role so you will work well in busy environments and will be able to effectively prioritise your workload. You will also have experience of supporting a distributed user base. You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail. You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.
How you’ll be rewarded
- Company car or cash for car allowance
- Annual holiday entitlement of 24 days + Bank Holidays
- Day off on your birthday
- Excellent Colleague benefits including:
- John Lewis vouchers - £200 to all expectant parents
- Training Courses and Professional Memberships paid
- Colleague well-being initiatives and ambassadors
- Peer recognition programme
- Colleague referral bonus
- Access to Employee Assistance programme
- Land introduction bonus
- Friends & family discount against the cost of a new Churchill apartment
- Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities
If you want to be part of our success story, apply today!
IT Field Technician employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used by Churchill Retirement Living. Research their ticketing system and any common software they might use, as this will help you speak knowledgeably during interviews.
✨Tip Number 2
Highlight your experience in providing support to a distributed user base. Be ready to share examples of how you've successfully resolved IT issues remotely or on-site, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you identified and resolved technical issues efficiently, as this will demonstrate your analytical abilities to the hiring team.
✨Tip Number 4
Showcase your interpersonal and communication skills. Since you'll be working closely with colleagues, be prepared to explain how you build rapport and effectively communicate technical information to non-technical users.
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous IT Technician experience and showcases your knowledge of end user devices, Microsoft products, and any experience with ticketing systems. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Churchill Retirement Living. Mention your ability to work in busy environments, your problem-solving skills, and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your interpersonal and communication skills, as well as your organisational abilities. These are crucial for the IT Field Technician role, especially when supporting a distributed user base.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Churchill Living Ltd
✨Know Your Tech
Brush up on your knowledge of end user devices like desktops, laptops, and printers. Be ready to discuss your experience with Microsoft products and any ticketing systems you've used.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Highlight your analytical skills and how you prioritise tasks in a busy environment.
✨Communicate Effectively
Since this role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. Be ready to demonstrate your ability to communicate clearly with colleagues.
✨Be Flexible and Organised
Emphasise your ability to manage your workload independently and as part of a team. Discuss your approach to working flexible hours and travelling for the job.
