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- Tasks: Support our Customer Service Technicians and manage property issues for retired homeowners.
- Company: Join Churchill Living, a 5-star housebuilder in the retirement living sector.
- Benefits: Enjoy competitive salary, training, 24 days holiday, and a day off on your birthday!
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Must have recent office experience, strong IT skills, and excellent communication abilities.
- Other info: Occasional travel required; driving licence needed.
The predicted salary is between 28800 - 43200 £ per year.
Churchill Living are a specialist, 5-star housebuilder in the retirement living sector and we are recruiting for an exceptional office-based Customer Service Administrator to support our regional Customer Service Technicians out in the field.
About the role
The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co-ordinating information and works relating to property issues arising at our retirement lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.
Your main responsibilities will include:
This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers.
Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel.
About you
We are looking for a self-motivated, diligent and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organised and methodical approach to juggling tasks and workload.
This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies;
It would be advantageous to have a background in a property related field, although not essential.
How you’ll be rewarded
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About us
We are Churchill Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.
We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with, now employing 700 people across the Group.
We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.
We’ve won a host of awards including ‘Best Companies’ and we are the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Customer Services Administrator employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with COINS, the CRM system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be liaising with various stakeholders, showcasing your ability to manage expectations and convey information clearly will be crucial.
✨Tip Number 3
Highlight any experience you have in property management or customer service roles. Even if it's not directly related, demonstrating your ability to handle similar responsibilities can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks and prioritised workloads in previous roles. This will show that you possess the organisational skills needed for the busy environment at Churchill Living.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you managed workloads, used CRM systems, or dealt with property-related issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific skills such as organisation, communication, and problem-solving that align with the job description.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with MS Office applications and any CRM systems you've used. Provide examples of how these skills have helped you in previous roles.
Showcase Your Teamwork: Since the role involves working closely with various teams, include examples of how you've successfully collaborated with others in past positions. This will demonstrate your ability to work well in a busy team environment.
How to prepare for a job interview at Churchill Living Ltd
✨Know the Company
Before your interview, take some time to research Churchill Living. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Customer Services Administrator, you'll need to showcase your ability to handle customer queries effectively. Prepare examples from your past experiences where you provided excellent customer service or resolved issues successfully.
✨Familiarise Yourself with CRM Systems
Since the role involves using COINS, their CRM system, it’s beneficial to have a basic understanding of how CRM systems work. If you have experience with similar software, be ready to discuss it during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you manage expectations. Think of scenarios where you had to prioritise tasks or deal with difficult situations, and be prepared to explain your thought process.
