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For Companies At a Glance
- Tasks: Support and enhance operational applications while collaborating with diverse teams.
- Company: Join Churchill Living, a family-run business dedicated to quality and community.
- Benefits: Enjoy competitive salary, 24 days holiday, wellbeing support, and professional development.
- Why this job: Be part of a growing team making a real difference in people's lives.
- Qualifications: Experience with SaaS applications and strong problem-solving skills required.
- Other info: Exciting opportunities for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Office based in Ringwood, Hampshire
About the role
As our Applications Support Analyst, you will provide an in-house systems administration, analytical and service desk response for Churchill Living hosted operational applications which include; MRI Qube PM, Coins and Civica CX / Keystone. The Applications Support Analyst will report to the Application Support Manager and work alongside a range of stakeholders across the Churchill Group, playing a key role within our business project teams and the wider group IT department.
Your day-to-day responsibilities will include:
- Being part of a team responsible for the initial build, ongoing configuration, testing, troubleshooting and implementation of IT systems, applications and projects.
- Leading on system upgrades including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion.
- Proactively maintaining systems, integrity of data and compliance.
- Supporting future system integrations of allocated applications.
- Creating and maintaining technical documents and procedures.
- Supporting the business with system reporting and wider day to day system operations.
- Resolving service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.
- Escalating and managing service tickets as needed with the relevant third party suppliers.
- Working with the training academy to support the onboarding of new application users.
About you
This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to develop and maximise their system capabilities. You’ll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will be able to demonstrate proven experience of working with SaaS and third-party applications within a commercially orientated business. We are also looking for someone with excellent problem solving and investigation skills, who appreciates the importance of creating detailed documentation.
How you’ll be rewarded
By joining Churchill Living you will be part of a Company that really cares, and we are proud to offer a wide range of benefits including:
- Competitive salary
- 24 days holiday plus the opportunity to buy more or sell it
- Day off on your birthday
- Company pension contribution
- Wellbeing support including Employee Assistance Programme and Mental Health First Aiders
- Health screening
- Discretionary sick pay
- Group life assurance
- Charity fund matching
- Long service awards and peer to peer recognition scheme
- Professional development
- And much, much more!
About us
We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we’re looking for people like you! As a family-run, privately-owned business we have a strong culture built on trust and integrity. We’re proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time. We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families. We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we’ve won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards. If you want to be part of an ambitious and successful business which values and appreciates its people, click apply today.
Applications Support Analyst employer: Churchill Living Ltd
Contact Detail:
Churchill Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Churchill Living on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the applications mentioned in the job description. Show us you know your stuff about MRI Qube PM, Civica CX, and SQL – it’ll make you stand out!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try some mock scenarios related to troubleshooting applications and be ready to share your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Churchill Living.
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Analyst role. Highlight your experience with systems like Civica CX or Qube PM, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Churchill Living. Mention specific projects or experiences that relate to the job description.
Showcase Your Technical Skills: We love a tech-savvy candidate! Be sure to list any relevant technical skills, especially with SaaS and third-party applications. If you’ve got experience with SQL, make it known!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Churchill Living.
How to prepare for a job interview at Churchill Living Ltd
✨Know Your Applications
Familiarise yourself with the specific applications mentioned in the job description, like MRI Qube PM, Coins, and Civica CX. Being able to discuss your experience with these systems will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific scenarios where you resolved service desk tickets or improved system functionality. This will highlight your analytical skills and proactive approach.
✨Showcase Your Team Spirit
Since this role involves collaboration with various stakeholders, be ready to share experiences where you worked effectively within a team. Emphasise your ability to take initiative while also supporting your colleagues, as this balance is key in a collaborative environment.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around SaaS and third-party applications. Be prepared to answer questions about system upgrades and User Acceptance Testing (UAT). This will demonstrate your readiness to handle the responsibilities of the Applications Support Analyst role.
