Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and service fulfilment to colleagues across the country.
- Company: Join Churchill Retirement Living, a fast-growing family-owned business in retirement housing.
- Benefits: Enjoy a competitive salary, company car options, 24 days holiday, and well-being initiatives.
- Why this job: Be part of a supportive team with opportunities for personal development and recognition.
- Qualifications: Previous IT experience, GCSEs in Maths and English, and a valid UK driving licence required.
- Other info: Work in a dynamic environment with travel across the Midlands and North.
The predicted salary is between 30000 - 42000 £ per year.
Location: Office based in Bromsgrove, West Midlands, B60 3DJ (travel required)
Hours: 37 hours per week, Monday to Friday
Reward and Benefits: Competitive salary, company car or 'cash for car' options and excellent Colleague benefits.
We have an exciting opportunity available for an experienced IT Field Technician to join our Bromsgrove office, supporting Colleagues in an IT service desk capacity across the country.
About the role:
- Provide technical support and service fulfilment to our Colleagues, including those based within regional offices and sites/developments in the field.
- Plan, prepare and perform IT equipment set ups and installations at site cabins, sales offices and Lodge Manager offices.
- Provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults.
- Fulfil service requests made by IT users via the IT Ticketing System.
- Monitor and report on the progress of IT services within the region and support project work as required.
- Desktop and remote support based at our Bromsgrove Office, with some travel required to offices and developments within the Midlands and North.
Working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm.
About you:
- Previous IT Technician or IT Service Desk experience with a good working knowledge across a range of end user devices including laptops, printers, phones, routers, mobiles and tablets, with a good knowledge of Microsoft 365.
- Previous experience of a ticketing system is desirable.
- Experience and enjoyment of a busy role in a fast-paced environment is essential.
- Highly organised, capable of managing your own workload and confident working alone or as part of a team.
- Experience of supporting a distributed user base.
- Demonstrate a fantastic customer service approach, with excellent interpersonal and communication skills.
- Effective analytical and problem solving skills with a high level of attention to detail.
- Educated as a minimum to GCSE level Grade C / 5, including Maths and English with an excellent command of the English language, both written and verbal.
- A valid UK driving licence is essential.
Your rewards:
- Company car or cash for car allowance
- Annual holiday entitlement of 24 days + Bank Holidays
- Day off on your birthday
- Supported induction, training and ongoing investment into your personal development
- Professional memberships reimbursed (relevant to role)
- Colleague well-being initiatives and ambassadors
- Peer recognition programme
- Colleague, Client and Land referral bonuses
- Access to Employee Assistance programme
- John Lewis vouchers - £200 to all expectant parents
- Friends & family discount against the cost of a new Churchill apartment
- Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About us:
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector. We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing nearly 700 people and growing all the time. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence. We’ve won a host of awards; most recently ranked in the Sunday Times Top 10 ‘Best Places to Work’ and we were the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards. Join us and be part of our success story!
IT Field Technician employer: Churchill Living (Developments) PLC
Contact Detail:
Churchill Living (Developments) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools and technologies mentioned in the job description, such as Microsoft 365 and ticketing systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills and experiences in previous roles. Since the position requires excellent interpersonal communication, prepare examples of how you've successfully resolved issues for users in a fast-paced environment.
✨Tip Number 3
Research Churchill Retirement Living and understand their values, especially TORCH (Trust, Openness, Respect, Communication, Honesty). Be ready to explain how your personal values align with theirs during the interview.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage your workload effectively. Think of specific instances where you prioritised tasks or handled multiple requests simultaneously, as this is crucial for the IT Field Technician role.
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT Technician or IT Service Desk experience. Emphasise your knowledge of end user devices, Microsoft 365, and any experience with ticketing systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your customer service approach and problem-solving abilities.
Highlight Relevant Qualifications: Clearly state your educational background, especially your GCSEs in Maths and English. If you have any additional certifications related to IT support, be sure to include those as well.
Showcase Soft Skills: Since the role requires excellent interpersonal and communication skills, provide examples in your application that demonstrate your ability to work effectively both independently and as part of a team.
How to prepare for a job interview at Churchill Living (Developments) PLC
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various end-user devices and software, especially Microsoft 365. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Customer Service Excellence
Since the role requires a fantastic customer service approach, think of specific instances where you provided exceptional support. Highlight your interpersonal skills and how you managed difficult situations with users.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be ready to discuss how you've used them to manage and resolve IT issues. If not, research common systems and be prepared to explain how you would adapt to using one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific IT support situations, showcasing your analytical skills and attention to detail.
