Based across Stoke-on-Trent and Cheshire
£30,000 – £32,000 per annum + car or car allowance
We are looking for an experienced Cleaning Account Manager to join our growing portfolio across Stoke-on-Trent and Cheshire.
You’ll be leading all aspects of cleaning on a multi-site, multi-industry collection of contracts, consisting of education sites and corporate office sites across the Stoke-on-Trent and Cheshire region. You will have direct line management responsibility for a team of Supervisors and their cleaners, demonstrating the energy and drive to take the contracts forward.
Key Responsibilities
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality of service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, and audits as required by and to support the Operations Manager
- Being responsible for ensuring Health & Safety procedures and legislation are adhered to
- Looking for opportunities for continuous improvement, cost savings, and account growth
Qualifications and Attributes
- Excellent interpersonal communication and people management skills
- Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
- Experience with financial forecasting, budgeting, and analysis
- Working knowledge of Health and Safety systems in the cleaning industry
- Ability to work to tight timescales
- Strong commercial awareness, financial management, and IT literacyPassionate, flexible, trustworthy, and innovative
Benefits
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
