At a Glance
- Tasks: Lead operational success and drive growth in our London division.
- Company: Dynamic facilities management company focused on innovation and inclusivity.
- Benefits: 33 days holiday, employee ownership, wellness support, and exclusive discounts.
- Other info: Join a diverse team committed to creating a workplace where everyone belongs.
- Why this job: Make a real impact while shaping strategy and enhancing service quality.
- Qualifications: Proven leadership experience in facilities management and strong people skills.
The predicted salary is between 70000 - 90000 £ per year.
We’re Growing – Join Us as Operations Director in London. As our business continues to grow and evolve, we’re now seeking a forward‑thinking Operations Director to drive our London division forward. As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio. You’ll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service. This is a high‑impact leadership role for someone who excels in strategic decision‑making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high‑performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high‑performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data‑driven approach to identifying challenges and driving solutions.
- A structured, practical problem‑solver focused on sustainable, long‑term success.
What we offer you:
- Employee Ownership– You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year– Give back to a cause that matters to you
- Exclusive perks and discounts– More than 250 deals available
- Ongoing training and development– From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion– Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards– Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Operations Director Cleaning employer: Churchill Group
Join a dynamic and inclusive workplace as an Operations Director in London, where your leadership will directly impact our £25M+ portfolio and drive operational excellence. We offer a supportive culture with extensive employee benefits, including 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered to grow. With a focus on employee ownership and recognition, this is a unique opportunity to be part of a forward-thinking company that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director Cleaning
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive operational success and foster a high-performing team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved processes, and driven financial growth in previous roles. This will demonstrate your strategic decision-making abilities and operational delivery expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our growing team.
We think you need these skills to ace Operations Director Cleaning
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your leadership experience in facilities management and any financial growth you've driven in previous roles.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed large portfolios and improved operational efficiencies in the past.
Showcase Your People Skills:As a key part of this role is people leadership, be sure to mention your coaching and mentoring experiences. We want to see how you've built high-performing teams and fostered an inclusive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Churchill Group
✨Know Your Numbers
As an Operations Director, you'll need to be on top of financial performance. Brush up on the key metrics and KPIs relevant to the role. Be ready to discuss how you've driven profitability in past positions and how you plan to do the same here.
✨Showcase Your Leadership Style
This role is all about people leadership. Prepare examples that highlight your coaching and mentoring skills. Think about times when you've built high-performing teams or resolved conflicts effectively—these stories will resonate well with the interviewers.
✨Be Strategic and Data-Driven
Demonstrate your ability to make strategic decisions backed by data. Come prepared with examples of how you've used data to identify trends and drive operational improvements. This will show that you're not just a doer but a thinker too.
✨Engage with Stakeholders
Stakeholder management is crucial for this role. Prepare to discuss how you've successfully collaborated with senior stakeholders in the past. Think about how you can build relationships and ensure alignment with company standards—this will be key to your success.
