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- Tasks: Lead operations in London, driving strategy and service excellence.
- Company: Join a growing company that values talent and inclusivity.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Why this job: Make a real impact while fostering a high-performing culture.
- Qualifications: Proven leadership in facilities management with strong financial acumen.
- Other info: Security clearance required; we support diverse applicants.
The predicted salary is between 72000 - 100000 £ per year.
We’re Growing – Join Us as Operations Director in London
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to drive the cleaning operations within our London division forward.
As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio, You’ll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service.
This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £20M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role
Operations Director employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with current Operations Directors or senior leaders. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in the cleaning and facilities management industry. Being knowledgeable about current issues will help you engage in meaningful conversations during interviews and demonstrate your strategic thinking.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational efficiencies and improved service quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your leadership skills effectively.
✨Tip Number 4
Research StudySmarter's values and culture thoroughly. Understanding our commitment to inclusion and employee ownership will allow you to align your personal values with ours, making a strong case for why you're a great fit for the Operations Director role.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the facilities management sector, particularly any roles where you've managed portfolios valued at £20M+. Use specific examples to demonstrate your strategic decision-making and operational delivery skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Director role and how your background aligns with the company's goals. Mention your experience in driving business improvement and your approach to fostering a high-performing culture.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your ability to monitor KPIs, improve service quality, and enhance financial performance. Use metrics to quantify your successes wherever possible.
Prepare for Interviews: If selected for an interview, be ready to discuss your experience with stakeholder management and your approach to resolving client feedback. Prepare examples of how you've driven operational efficiencies and supported growth in previous roles.
How to prepare for a job interview at Churchill Group
✨Showcase Your Leadership Experience
As an Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the facilities management sector, particularly focusing on your experience managing large business portfolios.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, come equipped with insights into how you've improved profitability in previous roles. Highlight any experience you have with managing budgets and driving financial growth.
✨Prepare for Stakeholder Engagement
This position requires excellent stakeholder management skills. Think about past experiences where you've effectively communicated with senior stakeholders and how you resolved conflicts or addressed feedback from clients.
✨Emphasise Continuous Improvement
The company values operational efficiencies and continuous improvement. Be ready to share examples of initiatives you've implemented that led to enhanced service quality or operational success, showcasing your data-driven approach.