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- Tasks: Lead operational success and strategy for our London cleaning division.
- Company: Join a growing company that values talent and inclusivity.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Why this job: Make a real impact while fostering a high-performing, inclusive culture.
- Qualifications: Proven leadership in facilities management with strong financial acumen required.
- Other info: Security clearance (DBS) is necessary for this role.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
We’re Growing – Join Us as Operations Director in London
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to driver our London division forward.
As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio, You’ll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service.
This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £20M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role
Operations Director employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with current Operations Directors or senior managers. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in operational efficiency and facilities management. Being knowledgeable about innovative practices can set you apart during discussions with stakeholders and demonstrate your commitment to continuous improvement.
✨Tip Number 3
Prepare for interviews by developing a clear understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've successfully monitored and improved KPIs in previous positions, showcasing your data-driven approach.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our commitment to inclusion and employee ownership will help you align your responses during interviews, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the facilities management sector. Emphasise your achievements in managing large business portfolios and driving financial growth, as these are key aspects of the Operations Director role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your strategic decision-making skills and your ability to drive operational efficiencies. Use specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Clearly outline your people leadership skills and your experience in coaching and mentoring teams. Mention your stakeholder management abilities and how you have successfully resolved client feedback in previous roles.
Showcase Your Problem-Solving Approach: Discuss your structured, data-driven approach to problem-solving in your application. Provide examples of how you've identified challenges and implemented solutions that led to sustainable, long-term success in your previous positions.
How to prepare for a job interview at Churchill Group
✨Showcase Your Leadership Experience
As an Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the facilities management sector, particularly focusing on your experience managing large portfolios and driving financial growth.
✨Demonstrate Strategic Thinking
Highlight your ability to make strategic decisions that impact business performance. Discuss how you've conducted strategic reviews with stakeholders and how you've used KPIs to identify trends and drive improvements in service quality.
✨Prepare for Financial Discussions
Since overseeing financial performance is a key part of the role, be ready to talk about your experience with budget management and profitability. Bring examples of how you've improved margins and addressed financial challenges in previous roles.
✨Emphasise Your People Skills
Strong people leadership is essential for this position. Prepare to share your approach to coaching and mentoring team members, as well as how you've built high-performing teams in the past. This will demonstrate your commitment to fostering an inclusive culture.
