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For Companies At a Glance
- Tasks: Lead operations in London, driving strategy and service quality.
- Company: Join a growing facilities management company focused on inclusivity and employee ownership.
- Benefits: Enjoy 33 days holiday, company sick pay, and exclusive discounts.
- Why this job: Be part of a high-impact role that fosters growth and innovation in a supportive culture.
- Qualifications: Proven leadership in facilities management with experience in financial growth and team development.
- Other info: Security clearance (DBS) is required for this role.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We’re Growing – Join Us as Operations Director in London
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to driver our London division forward.
As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio, You’ll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service.
This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £20M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role
Operations Director employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with current Operations Directors or senior leaders. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in operational efficiency and service quality within the FM sector. Being knowledgeable about these topics will help you stand out during interviews and discussions with stakeholders.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven business improvement in previous roles. Highlight your experience with KPIs, financial performance, and team leadership to demonstrate your capability to excel as an Operations Director.
✨Tip Number 4
Research our company culture and values thoroughly. Understanding our commitment to inclusion and employee ownership will allow you to align your responses and show how you can contribute to fostering a high-performing, inclusive environment.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the facilities management sector. Emphasise any roles where you managed large portfolios and drove financial growth, as these are key aspects of the Operations Director position.
Craft a Compelling Cover Letter: In your cover letter, address how your strategic decision-making and operational delivery skills align with the company's goals. Mention specific examples of how you've improved service quality and driven business performance in previous roles.
Highlight Relevant Achievements: When detailing your experience, focus on quantifiable achievements, such as KPIs you’ve improved or successful projects you’ve led. This will demonstrate your ability to deliver results and enhance service quality.
Showcase Stakeholder Management Skills: Since the role involves working closely with senior stakeholders, include examples of how you've effectively managed relationships and communicated with various parties in past positions. This will show your capability in stakeholder management.
How to prepare for a job interview at Churchill Group
✨Showcase Your Leadership Experience
As an Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the facilities management sector, particularly focusing on your experience managing large portfolios and driving financial growth.
✨Demonstrate Strategic Thinking
Highlight your ability to make strategic decisions that drive operational success. Discuss how you've conducted strategic reviews with stakeholders and how these have led to improvements in service quality and business performance.
✨Prepare for KPI Discussions
Since monitoring KPIs is a key part of the role, come ready to talk about how you've evaluated metrics in previous positions. Share examples of trends you've identified and the actions you took to improve performance based on those insights.
✨Emphasise Your Problem-Solving Skills
The role requires a structured approach to problem-solving. Prepare to discuss specific challenges you've faced in previous roles and how you implemented sustainable solutions that contributed to long-term success.
