Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT operations by managing user services and troubleshooting issues.
- Company: Join a fast-growing specialist FM provider in the UK.
- Benefits: 33 days holiday, employee ownership, and exclusive perks.
- Why this job: Be part of a dynamic team and make a real impact in IT.
- Qualifications: Strong admin skills and effective communication are key.
- Other info: Ongoing training, recognition, and a commitment to inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Gateshead, Hybrid working
Salary: Competitive
This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you’ll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business.
If you’re organised, proactive, and enjoy solving problems, this could be the perfect next step in your career.
Responsibilities
- Administer and manage internal line-of-business software systems.
- Maintain, update, and create documentation to support IT processes.
- Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers.
- Troubleshoot network issues and liaise with network providers to resolve them.
- Take incoming calls and provide remote support for IT issues.
- Assist with IT projects as needed.
Requirements / Qualifications
- A strong administrative background and the ability to carry out general administrative tasks efficiently.
- Effective communication skills, both verbal and written, with a professional and approachable manner.
- The ability to manage competing demands and work across a diverse organisation.
- A collaborative mindset and strong attention to detail.
- A logical and structured approach to problem-solving.
What we offer
The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What’s in it for you?
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Keywords: IT Service Desk Analyst, 1st Line IT Support, IT Support
#J-18808-Ljbffr
IT Service Desk Analyst employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples of your problem-solving prowess. We want to see that you can think on your feet!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from the company, let them know why you’re excited about the role and how you can contribute to the team. Passion goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your administrative background and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems or managed competing demands in previous jobs – we love a good story!
Show Off Your Communication Skills: Since effective communication is key for this role, ensure your written application is clear and professional. Use a friendly tone, but keep it concise and to the point – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Churchill Group
✨Know Your Tech
Brush up on the specific software and tools mentioned in the job description. Familiarise yourself with common IT service desk software and be ready to discuss how you've used similar systems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical approach to problem-solving.
✨Communicate Clearly
Since effective communication is key for this role, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between IT and non-technical users.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage competing demands. Bring a notepad to jot down important points during the interview, showing that you're proactive and detail-oriented.