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- Tasks: Help colleagues with IT issues via phone, email, and remote support.
- Company: Join a supportive team at Churchill Group in Gateshead.
- Benefits: Enjoy 30 days holiday, employee ownership, and exclusive discounts.
- Why this job: Make a difference by solving problems and supporting others in a friendly environment.
- Qualifications: No IT experience needed; just bring your customer service skills and a positive attitude.
- Other info: Security clearance required; we value diversity and inclusion in our workplace.
The predicted salary is between 28000 - 42000 £ per year.
Location: Gateshead
Working Pattern: 9-Day Fortnight - Get a day off every two weeks!
Put People First - Deliver Outstanding IT Support
We’re looking for a friendly and professional IT Customer Service Advisor to join our Gateshead-based team. If you’re passionate about helping people, solving problems, and providing great customer service we’d love to hear from you. No IT experience required!
In this role, you’ll be the first point of contact for colleagues needing help with IT issues, supporting them over the phone, via email, and remotely. You’ll make sure their problems are resolved quickly and efficiently—keeping their day running smoothly.
As An IT Customer Service Advisor You Will:
- Respond to IT support queries from staff across the organisation
- Provide clear and friendly technical guidance over the phone or via remote tools
- Support colleagues with hardware and software issues, including laptops, mobile phones, iPads, and office systems
- Track, update, and resolve tickets through our IT service management system
- Maintain and update user guides and documentation
- Work closely with IT team members and external providers to resolve issues quickly
As An IT Customer Service Advisor You Will Have:
- A strong customer service background
- Clear and confident communication skills
- Patience, empathy, and a desire to help others
- Good attention to detail and strong problem-solving skills
- Ability to prioritise tasks and stay calm under pressure
- A team player who enjoys working with others
What We Offer You:
- Employee Ownership - You are part of our success!
- 30 days holiday (including bank holidays) + 26 scheduled days!
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year - Give back to a cause that matters to you
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Facilities Services
IT Customer Service Advisor employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Even though no prior IT experience is required, having a basic understanding of hardware and software problems can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills. As an IT Customer Service Advisor, you'll need to explain technical concepts clearly and patiently. Role-playing scenarios with friends or family can help you refine your approach.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've successfully resolved issues or helped others, as this will demonstrate your ability to provide outstanding support in the role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our commitment to inclusion and employee ownership can help you align your answers with what we value, making you a more attractive candidate.
We think you need these skills to ace IT Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Emphasise your communication skills, problem-solving abilities, and any experience working in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your desire to work in IT support. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as patience, empathy, and attention to detail. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Churchill Group
✨Show Your Customer Service Skills
Since this role is all about helping people, be sure to highlight your customer service experience. Share specific examples of how you've successfully resolved issues or provided support in the past.
✨Communicate Clearly and Confidently
As an IT Customer Service Advisor, you'll need to explain technical concepts in a way that's easy for others to understand. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Think of scenarios where you've had to troubleshoot an issue and explain your thought process step-by-step.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues and external providers. Be ready to share examples of how you've successfully collaborated with others to achieve a common goal.
