We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee a team of Senior Account Managers and Account Managers and their portfolio of Cleaning contracts between Devon and Cornwall, Weston and Salisbury. In this role, you'll lead and support a team of three field-based Senior Account Managers and nine Account Managers, helping them deliver excellent service while maximising contract performance. You'll take a hands-on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio. You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team. As Cleaning Operations Manager, you will: Responsibilities Lead strategic reviews with senior stakeholders through regular meetings. Monitor KPIs and quality metrics across contracts, identifying trends and opportunities. Conduct site visits to ensure compliance and service excellence. Oversee financial performance and identify opportunities to improve margins. Collaborate with operational leaders to respond to client feedback and drive improvements. Implement scalable processes to support sustainable growth. Qualifications Proven leadership experience at senior management or director level within FM or a related sector. Experience managing large business portfolios with demonstrated financial growth. Background in acquisitions and integrations, with a focus on operational alignment. Strong people leadership skills, with a focus on coaching and building high-performing teams. Ability to drive strategic and operational improvements. Excellent stakeholder engagement and communication skills. Commercial awareness and a data-informed approach to decision-making. A practical, solutions-focused mindset with long-term vision. The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What's in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get: Employee Ownership - You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year - Give back to a cause that matters to you Exclusive perks and discounts - More than 250 deals available Ongoing training and development - From apprenticeships to leadership programs Wellbeing, Diversity
Cleaning Operations Manager in Devon employer: Churchill Group
As an Employee Relations Manager at our Gateshead location, you will thrive in a supportive and inclusive work culture that values your expertise and empowers your professional growth. With a strong commitment to employee ownership, generous benefits including 33 days of holiday, and ongoing training opportunities, we ensure that every team member feels valued and has the resources to succeed. Join us in fostering a high-performing team dedicated to driving excellence and innovation in employee relations.
