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- Tasks: Manage client relationships and ensure high service delivery across national cleaning contracts.
- Company: Join a forward-thinking company focused on employee ownership and community impact.
- Benefits: Enjoy 33 days holiday, paid volunteering days, and exclusive discounts.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Senior management experience in facilities management or B2B is essential.
- Other info: Driving licence required; we support reasonable adjustments during recruitment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role involves field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio.
Responsibilities
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels.
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
- Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability.
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface.
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within an FM and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
What you’ll get
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We\\\’re happy to help…
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Client Relationship Manager employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the facilities management and B2B sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the role of a Client Relationship Manager.
✨Tip Number 2
Research our company culture and values thoroughly. Understanding our commitment to employee ownership and diversity will help you align your approach during interviews and discussions, showcasing how you fit into our ethos.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles that demonstrate your ability to manage high-value contracts and deliver exceptional service. Highlighting your achievements in these areas will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) relevant to the cleaning and facilities management industry. Being able to speak knowledgeably about these metrics will show your readiness to take on the responsibilities of the role.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly in the facilities management or B2B sectors. Emphasise any previous roles where you managed high-value contracts or developed senior-level relationships.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your hands-on approach and ability to analyse business performance, as well as your experience in delivering high service quality and achieving KPIs.
Showcase Your Communication Skills: Since the role requires confident communication with senior clients, provide examples in your application of how you've successfully communicated at various levels in previous positions. Highlight any instances where you resolved issues proactively.
Highlight Your Management Experience: Detail your previous management experience, especially in a national contract environment. Discuss your ability to mentor and develop teams, as well as your track record of performance growth, to demonstrate your suitability for the role.
How to prepare for a job interview at Churchill Group
✨Understand the Client's Needs
Before the interview, research the specific real estate client you'll be working with. Understand their business model, challenges, and how your role as a Client Relationship Manager can add value. This will help you demonstrate your strategic thinking and ability to align with their goals.
✨Showcase Your Communication Skills
As this role requires interaction with senior-level clients, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with directors or MDs in previous roles, highlighting your ability to build relationships and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've identified potential service drops early and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach and commercial analysis skills.
✨Prepare for Budget Discussions
Since the role involves accountability for budgets and finance delivery, brush up on your financial management skills. Be prepared to discuss your experience with budget reviews and how you've ensured financial targets were met in past roles.
