- Make outbound calls to prospective and existing customers, building strong relationships and understanding their needs.
- Identify new sales opportunities and generate qualified leads, providing a professional and positive customer experience at every interaction.
- Arrange appointments and follow up on sales opportunities.
- Maintain accurate and up-to-date customer records on our CRM system.
- Work towards agreed call, lead generation and sales targets.
- Coordinate closely with the wider sales team to maximise opportunities.
- Confident, friendly and professional on the telephone.
- Comfortable making a high volume of outbound calls.
- Persuasive without being pushy, with excellent communication skills.
- Motivated by targets and achieving results.
- Organised, reliable and able to manage follow-ups effectively.
- A good listener who can quickly understand customer requirements.
- Comfortable using CRM systems and basic computer applications.
- Positive, resilient and able to handle objections professionally.
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
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Outbound Telesales Coordinator in Braintree employer: Churchill Group
As an Employee Relations Manager at our Gateshead location, you will thrive in a supportive and inclusive work culture that values your expertise and empowers your professional growth. With a strong commitment to employee ownership, generous benefits including 33 days of holiday, and ongoing training opportunities, we ensure that every team member feels valued and has the resources to succeed. Join us in fostering a high-performing team dedicated to driving excellence and innovation in employee relations.
