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- Tasks: Lead a team to deliver top-notch cleaning services for corporate clients.
- Company: Join a fast-growing specialist facilities management provider in Birmingham.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Why this job: Make a real impact on workplace environments and employee wellbeing.
- Qualifications: Strong leadership skills and experience in client-facing roles required.
- Other info: Embrace a culture of inclusion and continuous professional development.
The predicted salary is between 40000 - 42000 £ per year.
Location: Birmingham City Centre
Salary: £40,000 - £42,000 per annum (depending on experience)
We’re looking for a Cleaning Key Account Manager to oversee a portfolio of large corporate buildings in Birmingham. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You’ll be the main point of contact for the client, helping to deliver exceptional service every day. This position sits within our Central Division, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.
As Key Account Manager you’ll:
- Maintain excellent client relationships and ensure high levels of satisfaction.
- Lead and support your team to consistently deliver exceptional service.
- Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
- Organise regular meetings with clients to review contract performance and specifications.
- Ensure full compliance with Health & Safety procedures and regulations.
- Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.
As Key Account Manager, you’ll have:
- Strong people management skills and a passion for delivering excellent customer service.
- High attention to detail and organisation, with experience working in a client-facing environment.
- Effective communication and leadership skills.
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
- Experience with budgeting, financial forecasting, and contract performance monitoring.
- A good understanding of Health & Safety within the cleaning or facilities management industry.
What we offer you:
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Key Account Manager in Birmingham employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend local events or join online groups where you can meet potential employers or other Key Account Managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they deliver exceptional service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and built strong client relationships in the past. This will demonstrate that you have what it takes to excel as a Key Account Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing client relationships and leading teams. We want to see how your skills align with the Key Account Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: As a people-focused leader, it’s crucial to demonstrate your ability to motivate and support your team. Use examples from your past experiences where you’ve successfully led a team or improved client satisfaction. We love seeing how you connect with others!
Highlight Your Attention to Detail: In this role, high-specification cleaning standards are key. Make sure to mention any experience you have with audits, reports, or compliance. We’re looking for someone who can keep everything running smoothly, so show us you’ve got an eye for detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Churchill Group
✨Know Your Client
Before the interview, research the company and its clients thoroughly. Understand their values, mission, and the specific needs of the corporate buildings you'll be managing. This will help you demonstrate how your experience aligns with their expectations and how you can enhance client relationships.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and leadership abilities. Think of situations where you've motivated a team or resolved conflicts. Being able to articulate these experiences will show that you're ready to lead and support your team effectively.
✨Demonstrate Attention to Detail
Since this role requires high attention to detail, come prepared with examples of how you've maintained standards in previous roles. Discuss any audits or reports you've managed, and how you ensured compliance with regulations, especially in health and safety.
✨Engage with Questions
At the end of the interview, have a few thoughtful questions ready for your interviewers. Ask about their expectations for the role, how they measure success, or what challenges they foresee. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.