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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy a competitive salary, 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer service and administration, with a friendly and outgoing personality.
- Other info: Be part of a growing team that values trust, openness, and respect.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 per annum, plus excellent benefits.
Hours: Monday to Friday, 09:00–17:00 with 1 hour for lunch.
Location: Beaufort Lodge, Woking, Surrey.
About The Role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How You'll Be Rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. We are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Woking employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector or those who work at Churchill Estates Management. A friendly chat can open doors and give you insights that might just land you that Lodge Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your outgoing and friendly nature shine through. Remember, they’re looking for someone who can connect with the Home Owners and create a positive atmosphere.
✨Tip Number 3
Be prepared to demonstrate your skills! Brush up on your administration and customer service examples. Think of specific situations where you’ve shown good judgement or handled pressure well – they’ll want to hear about it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our growing team that values Trust, Openness, Respect, Communication, and Honesty.
We think you need these skills to ace Lodge Manager in Woking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love working with others!
Tailor Your Experience: Make sure to highlight your relevant experience in administration and customer service. We’re looking for someone who can manage the Lodge effectively, so showcase any past roles that demonstrate your skills in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Churchill Estates Management.
How to prepare for a job interview at Churchill Estates Management
✨Know Your Stuff
Before the interview, make sure you understand Churchill Estates Management and their values. Familiarise yourself with their approach to customer service and how they manage retirement living. This will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents and contractors. Be prepared to share examples of how you've successfully managed relationships in previous roles. Highlight your ability to be friendly yet assertive when needed.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing maintenance, come ready to discuss your experience with administration and organisation. You might even want to mention specific tools or software you’ve used, especially Microsoft Office applications.
✨Be Ready for Scenario Questions
Expect questions that assess your judgement and ability to handle pressure. Think of scenarios where you had to act with sensitivity or resolve conflicts. Practising these responses can help you feel more confident during the interview.
