Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate activities and provide top-notch service to our lovely Home Owners.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a fulfilling work environment.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Be part of a growing, award-winning team with strong values.
The predicted salary is between 36000 - 60000 £ per year.
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our brand new retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you will be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you will be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
Responsibilities- Co-ordinate the development and related activities.
- Manage both the maintenance of the property and the delivery of a first-class service to Owners.
- Act as the on-site trusted point of contact and a friendly neighbour for Owners.
- Liaise with customers and suppliers, manage contractors, and schedule maintenance.
- Complete health and safety checks and organise activities and events for Owners.
- Support with administration and day-to-day operations to maintain a high-quality living environment.
- Experience in retirement living, social housing, hospitality, uniformed services, charity or health & social care sectors is ideal.
- Prospective Lodge Manager should enjoy working front of house and provide first-class customer service with strong administration skills.
- Passion for excellent customer service with the ability to create a happy, fulfilling lifestyle for Owners.
- Outgoing and friendly personality with diplomacy, good judgement, and the ability to stay calm under pressure.
- Comfort working independently, using your own initiative.
- Proven administrative ability, computer literate, and experience with Microsoft Office applications (including Excel and Outlook).
- Annual holiday entitlement of 24 days + Bank Holidays.
- A day off on your Birthday.
- Life Assurance.
- Eye Care reimbursement.
- Colleague Introduction reward scheme.
- Professional development and qualifications.
- Thorough induction and ongoing training.
- Immensely rewarding work.
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing, with ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values. If you want to be part of our success story, apply today.
Lodge Manager in West Kilbride employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in West Kilbride
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can be a trusted neighbour and create a happy environment for Owners.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge about health and safety checks and property maintenance. Being able to discuss these topics confidently will show that you’re ready to take on the Lodge Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager in West Kilbride
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in retirement living, hospitality, or customer service. We’re looking for someone who understands our values and can create a fulfilling lifestyle for our Owners, so connect your past roles to this position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to outline your skills and experiences. We appreciate straightforward communication, and it helps us see how you’d fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Churchill Estates Management
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, providing first-class customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create a happy environment for residents, as this will resonate well with the interviewers.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administrative skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project that showcases your organisational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events for Owners. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and calmness under pressure.
