Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Churchill Estates Management, dedicated to enhancing retirement living.
- Benefits: Competitive salary, 24 days holiday, and excellent work-life balance.
- Why this job: Make a positive impact on residents' lives in a rewarding role.
- Qualifications: Experience in customer service and administration; love for working with people.
- Other info: Enjoy a friendly atmosphere with opportunities for personal growth.
The predicted salary is between 19643 - 27500 £ per year.
Salary: £19,643 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00 am to 3:00 pm with half hour for lunch
Location: Dickens Lodge, Wealdhurst Park, Broadstairs, CT10 2DY
About The Role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our retirement developments in Broadstairs. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How You'll Be Rewarded
Annual holiday entitlement of 24 days +
Lodge Manager in Saint Peters employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Saint Peters
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living and hospitality sectors. Attend local events or join online groups where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with the Owners, so be yourself and share your passion for customer service.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Lodge Manager and how you’d handle them. This will show that you’re not just a great candidate on paper but also ready to tackle real-life challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager in Saint Peters
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Churchill Estates Management
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lodge Manager inside out. Familiarise yourself with the responsibilities mentioned in the job description, like coordinating activities and managing maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a positive impact on someone's experience, especially in a retirement living or hospitality context. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complaint from a resident or organising an event. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your judgement and assertiveness.
✨Dress the Part
Even though the role is about being friendly and approachable, it's important to look professional. Dress smartly for the interview to convey that you take the opportunity seriously. A polished appearance can help set a positive tone and make a great first impression.