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- Tasks: Lead and coach a night shift team to achieve high performance and manage schedules.
- Company: Award-winning call centre management company in Ringwood.
- Benefits: 227 hours of annual leave, additional perks, and career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in a supportive environment.
- Qualifications: Experience in a call centre, emotional resilience, and strong analytical skills.
- Other info: Great opportunity for growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading call center management company in Ringwood is hiring a Call Centre Team Leader for night shifts. This role involves supervising and coaching the team, managing shift schedules, and ensuring high performance against KPIs.
Ideal candidates have experience in a similar environment, emotional resilience, and strong analytical skills.
The position offers 227 hours of annual leave, additional benefits, and opportunities for career progression. Join our award-winning team and make a difference today.
Night Shift Call Centre Team Lead | 4 on/4 off in Ringwood employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Call Centre Team Lead | 4 on/4 off in Ringwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and KPIs. We want to show that we can handle the night shift challenges with confidence!
✨Tip Number 3
Showcase our emotional resilience during interviews. Share examples of how we've managed stress or difficult situations in previous roles. This will highlight our suitability for the night shift environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the award-winning team.
We think you need these skills to ace Night Shift Call Centre Team Lead | 4 on/4 off in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and any relevant leadership roles. We want to see how you've successfully led teams and met KPIs in the past!
Showcase Your Skills: In your cover letter, emphasise your emotional resilience and analytical skills. We’re looking for someone who can handle the pressures of night shifts while keeping the team motivated and performing at their best.
Be Authentic: Let your personality shine through! We value authenticity, so don’t be afraid to share your passion for leading teams and making a difference in a call centre environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our award-winning team!
How to prepare for a job interview at Churchill Estates Management
✨Know Your Stuff
Before the interview, make sure you understand the call centre environment and the specific challenges that come with night shifts. Brush up on your knowledge of KPIs and how to manage a team effectively in a high-pressure setting.
✨Show Emotional Resilience
Since this role requires emotional resilience, be prepared to discuss situations where you've successfully managed stress or conflict. Share examples that highlight your ability to stay calm and lead your team through tough times.
✨Demonstrate Leadership Skills
Think of specific instances where you've coached or supervised a team. Be ready to explain your leadership style and how you motivate others, especially during night shifts when morale can dip.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
