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- Tasks: Coordinate activities and provide top-notch service to residents in a retirement community.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly and supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be computer literate.
- Other info: Work Monday to Friday, 08:00 am to 14:00 pm, with a salary of £19,286 per annum.
The predicted salary is between 19286 - 19286 £ per year.
Salary: £19,286 per annum, plus excellent benefits
Hours: Monday to Friday, 08:00 am to 14:00 pm, (30 hours per week)
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Cheltenham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part time Development Manager - Waterford Court employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Development Manager - Waterford Court
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during the interview can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Highlight any previous experience in customer service or administration that showcases your ability to manage relationships and coordinate activities. Be ready to share specific examples of how you've positively impacted customers' lives in past roles.
✨Tip Number 3
Prepare to discuss your organisational skills and how you handle multiple tasks simultaneously. Since the role involves managing maintenance and organising events, having a few strategies or tools you use for staying organised will demonstrate your capability.
✨Tip Number 4
Showcase your ability to work independently while also being a 'friendly neighbour' to residents. Think of examples where you've successfully balanced autonomy with strong interpersonal skills, as this is crucial for the Development Manager role.
We think you need these skills to ace Part time Development Manager - Waterford Court
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've positively impacted previous roles, especially in environments with high social interaction.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications, particularly Excel and Outlook. Provide examples of how these skills have helped you manage tasks effectively in past positions.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills in your application. Share anecdotes that illustrate your ability to connect with people and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
This position is all about working with people, so be ready to talk about your interpersonal skills. Share stories that illustrate your ability to connect with others, manage conflicts, and create a friendly atmosphere for residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and calmness under pressure.
