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- Tasks: Manage a retirement lodge, coordinating activities and ensuring a positive experience for residents.
- Company: Join Churchill Estates Management, a leading provider in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or related fields is essential; strong admin skills and Microsoft Office proficiency required.
- Other info: Be part of an award-winning team that values trust, openness, respect, communication, and honesty.
The predicted salary is between 20000 - 26000 £ per year.
Salary: £23,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Grace Lodge, Rock Street, Thornbury, Bristol, BS35 2FP
About The Role
Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating development activities and making a positive impact on our Home Owners' lives, providing a hassle-free retirement lifestyle.
Reporting to the Area Manager, you'll manage property maintenance and deliver first-class service to Owners. You'll be the trusted on-site contact and a friendly neighbour, liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting safety checks, organizing activities, and more. This role is crucial for the success of the Lodge and the enjoyment of Owners, offering a rewarding experience.
About You
This role suits individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is front-of-house focused, providing excellent customer service and possessing strong administrative skills. You should be outgoing, friendly, sensitive, diplomatic, efficient, assertive, and able to work independently. Proficiency in Microsoft Office, including Excel and Outlook, is essential.
How You'll Be Rewarded
- 24 days annual holiday plus Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Highly rewarding work
About Us
We are Churchill Estates Management, managing over 220 developments nationally, overseeing more than 9,000 apartments and serving over 11,000 retired people. We are growing rapidly and aim to be a leading provider in retirement living. Join us and be part of a professional, award-winning, customer-focused team.
Our Company Values TORCH: Trust, Openness, Respect, Communication, Honesty. We seek the best people to adopt our values and contribute to our success.
Lodge Manager - Grace Lodge, Thornbury employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Grace Lodge, Thornbury
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees at Churchill Estates Management. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past work that showcase your customer service skills and administrative experience. Being able to articulate how you've positively impacted others' lives will resonate well with the hiring team.
✨Tip Number 4
Research the retirement living sector and current trends affecting it. Showing your knowledge about the industry during interviews can demonstrate your commitment and passion for the role of Lodge Manager.
We think you need these skills to ace Lodge Manager - Grace Lodge, Thornbury
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or related sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience you have in managing properties or working with older adults.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and manage various tasks effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents and suppliers. Make sure to highlight your experience in customer service and your ability to build relationships during the interview.
✨Demonstrate Administrative Proficiency
Since the role requires strong administrative skills, be prepared to discuss your experience with Microsoft Office, especially Excel and Outlook. You might even want to mention specific tasks you've handled that showcase your organisational abilities.
✨Emphasise Your Experience in Relevant Sectors
If you have a background in retirement living, social housing, or hospitality, make sure to bring this up. Share examples of how your previous roles have prepared you for the responsibilities of a Lodge Manager.
✨Align with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty. Familiarise yourself with these values and think of ways you can demonstrate them through your past experiences and how you would embody them in the role.
