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- Tasks: Manage a retirement lodge, coordinating activities and ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication and organisational skills are a must.
- Other info: Work independently while being the go-to person for residents in a rewarding role.
The predicted salary is between 14000 - 18000 £ per year.
Salary: £16,071.43 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 14:00 pm (25 hours per week)
Location: New Hall Lodge - Sutton Coldfield - B75 7DW
About The Role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How You'll Be Rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating these values in your interactions during the application process can set you apart as a candidate who aligns with their company culture.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the Lodge Manager role is heavily focused on providing first-class service to residents, sharing specific examples of how you've positively impacted customer experiences will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your administrative skills and familiarity with Microsoft Office applications, particularly Excel and Outlook. Being able to articulate how you've used these tools effectively in previous roles will demonstrate your readiness for the responsibilities of the Lodge Manager position.
✨Tip Number 4
Showcase your ability to work independently and manage multiple tasks. The Lodge Manager role requires someone who can handle various responsibilities autonomously, so be ready to provide examples of how you've successfully managed similar situations in the past.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience managing events or working independently.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your enthusiasm for working with people. Mention specific examples from your past experiences that demonstrate your ability to manage a property and support residents effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people daily. Use the interview to highlight your outgoing personality and ability to connect with others. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or residents in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage conflicts or emergencies, and be ready to explain your thought process and the outcomes of your actions.
