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For Companies At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: This role offers autonomy and the chance to be a trusted community figure.
The predicted salary is between 19500 - 26000 £ per year.
- Salary: £23,500 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Croft Lodge, Aldridge, WS9 8NJ
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the retirement living sector. Understanding the unique needs and challenges faced by older adults can help you connect better with potential employers and demonstrate your passion for providing excellent customer service.
✨Tip Number 2
Network with professionals in the retirement living and hospitality sectors. Attend local events or join online forums to meet people who can provide insights into the role of a Lodge Manager and potentially refer you to job openings.
✨Tip Number 3
Showcase your administrative skills by volunteering for community events or organisations. This not only enhances your CV but also demonstrates your ability to manage activities and coordinate with various stakeholders, which is crucial for the Lodge Manager role.
✨Tip Number 4
Prepare for interviews by practising situational questions related to customer service and conflict resolution. Think of examples from your past experiences where you've successfully handled challenging situations, as this will highlight your suitability for the role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage a community. Mention your interpersonal skills and how you can contribute to creating a positive environment for the Home Owners.
Highlight Relevant Skills: Emphasise your administrative skills, particularly your proficiency with Microsoft Office applications like Excel and Outlook. Mention any experience with event organisation and health and safety checks, as these are key aspects of the role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your enthusiasm for working with people. Share anecdotes that illustrate your ability to connect with others and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making a positive difference in the lives of the Home Owners.
✨Highlight Relevant Experience
Make sure to discuss your background in administration and customer service, especially if you have experience in retirement living or similar sectors. Tailor your responses to reflect how your skills align with the responsibilities of managing a lodge and supporting its residents.
✨Demonstrate Problem-Solving Skills
The role requires you to manage various tasks and handle unexpected situations. Prepare to discuss scenarios where you've successfully resolved issues or managed crises, showcasing your ability to remain calm under pressure and make sound decisions.
✨Be Personable and Approachable
Since you'll be the 'go-to' person for residents, it's essential to convey your friendly and outgoing personality during the interview. Engage with your interviewers warmly and express your enthusiasm for working closely with people, as this will resonate well with the values of Churchill Estates Management.
