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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in the lives of residents while enjoying a rewarding role.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 6000 - 9000 £ per year.
Salary: £7,857 per annum, plus excellent benefits
Hours: Thursday & Friday, 9:00 am to 3:00 pm with 30 minute unpaid break (11 hours per week)
Location: Sapphire Lodge, Christchurch Close, Nailsea, Bristol, BS48 1RT
About The Role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development in Nailsea. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle‑free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, "go‑to" person on‑site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work "front of house" and is focused on providing a first‑class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How You'll Be Rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award‑winning, customer‑focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part Time Lodge Manager in Bristol employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the questions you might be asked and rehearse your answers. Focus on your customer service experience and how it relates to the Lodge Manager role. We want you to feel confident and ready to shine when it’s your turn to speak!
✨Tip Number 3
Show off your personality! The Lodge Manager role is all about connecting with people, so let your friendly side shine through. Share stories that highlight your outgoing nature and how you've made a positive impact in previous roles. Remember, they’re looking for someone who can be a 'friendly neighbour'!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Lodge Manager role!
We think you need these skills to ace Part Time Lodge Manager in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who understands the importance of providing a hassle-free retirement living lifestyle, so connect your past roles to this one!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Churchill Estates Management
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Churchill Estates Management's values: Trust, Openness, Respect, Communication, and Honesty. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Lodge Manager, providing first-class customer service is key. Prepare to discuss your previous roles in administration or customer service, highlighting situations where you went above and beyond for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Organisational Skills
This role involves coordinating activities and managing maintenance schedules. Be prepared to talk about your experience with organisation and administration. Bring examples of how you've successfully managed multiple tasks or events in the past, and mention any tools or software you used, like Microsoft Office.
✨Be Personable and Approachable
Since you'll be working closely with residents, it's important to convey your friendly and outgoing personality during the interview. Practice your communication skills and think of ways to show your enthusiasm for helping others. A warm smile and genuine interest in people can go a long way!