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- Tasks: Make a positive difference in the lives of our Home Owners by managing activities and ensuring safety.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on customer care.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Other info: Join a growing team with ambitious plans and a commitment to excellence.
- Why this job: Be the friendly neighbour who enhances the lives of residents in a rewarding environment.
- Qualifications: Experience in customer service and administration, with a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Beaufort Lodge, Woking, Surrey
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Retirement Manager in Woking employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Manager in Woking
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and understand their values, especially TORCH. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service and working with residents, think of examples from your past experiences where you've made a positive impact on someone's day. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! As a Lodge Manager, you'll be juggling various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles, whether it's coordinating events or handling administrative duties.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our growing team at Churchill Estates Management.
We think you need these skills to ace Retirement Manager in Woking
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, especially those related to administration and managing customer relationships.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Lodge Manager role. Mention your familiarity with Microsoft Office and any relevant experience in retirement living or similar sectors.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand Churchill Estates Management's values and mission. Familiarise yourself with their approach to retirement living and customer service. This will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents and contractors. Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to be friendly yet assertive when needed.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing maintenance, be ready to discuss your experience with administration and event planning. Bring up specific tools or software you’ve used, especially Microsoft Office, to showcase your tech-savviness.
✨Stay Calm Under Pressure
The interviewers will likely want to know how you handle stressful situations. Think of a time when you had to manage a crisis or a difficult customer. Share how you maintained your composure and resolved the issue effectively.