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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch service for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with a focus on trust and communication.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Beaufort Lodge, Woking, Surrey
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Manager, Collections in Woking employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Collections in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living or customer service sectors. Attend local events or join online groups where you can connect with others who might know about job openings at Churchill Estates Management.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about your past experiences and how they relate to the role of Lodge Manager. We want to see your passion for helping others shine through!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be friendly and approachable. Remember, they’re looking for someone who can connect with residents and create a welcoming environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Churchill Estates Management.
We think you need these skills to ace Manager, Collections in Woking
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Be Organised and Detailed: Since the role involves a lot of administration, make sure to showcase your organisational skills. Mention any relevant experience with managing tasks or events, and don’t forget to highlight your proficiency with Microsoft Office applications.
Demonstrate Your Problem-Solving Skills: We want to see how you handle challenges! Include examples of situations where you’ve had to think on your feet or manage conflicts, especially in a customer-facing environment. This will show us you can stay calm under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to be sensitive or diplomatic, as well as times when you had to manage safety and security effectively.
✨Demonstrate Your Administrative Prowess
As a Lodge Manager, you'll need strong administrative skills. Be ready to discuss your experience with Microsoft Office applications, particularly Outlook. You might even want to bring along a sample of your organisational skills, like a project plan or event schedule, to illustrate your capabilities.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, you could ask about the types of activities you would be organising or how they measure success in the Lodge Manager position. This shows you're proactive and engaged.