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- Tasks: Manage a vibrant retirement lodge, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on customer care.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while enjoying a rewarding and varied role.
- Qualifications: Experience in customer service and administration, with a passion for helping others.
- Other info: Be part of a growing team that values trust, respect, and communication.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Warrington Road, Penketh, Warrington, Cheshire, WA5 2DQ
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our brand new retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you will be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you will be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you will have an outgoing and friendly personality with a love of people. You will know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you will be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days
- Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Street employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and administration. Prepare your answers, but keep it natural. We want you to sound confident and authentic when discussing your experience.
✨Tip Number 3
Show off your personality! As a Lodge Manager, you'll be working closely with people. Let your friendly and outgoing nature shine through in your interview. Share stories that highlight your passion for helping others and creating a positive environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Lodge Manager in Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we’re after.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially the TORCH principles, and think about how your experience aligns with their mission. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Lodge Manager, providing excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts effectively. This will demonstrate your ability to create a positive environment for the Home Owners.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing maintenance, be ready to discuss how you stay organised. Share specific tools or methods you use to manage your time and tasks efficiently, especially when juggling multiple responsibilities.
✨Be Personable and Approachable
Given the social nature of the role, it’s important to convey your friendly personality during the interview. Practice your communication skills and be prepared to engage in light conversation. This will help the interviewers see you as a 'friendly neighbour' who can connect well with the Owners.
