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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy a rent-free apartment, competitive salary, and generous holiday entitlement.
- Why this job: Make a positive impact on residents' lives while developing your career in a rewarding role.
- Qualifications: Experience in customer service and administration, with a friendly and outgoing personality.
- Other info: Live-in position with opportunities for professional development and training.
The predicted salary is between 20500 - 28700 £ per year.
Salary and Package: £20,500 per annum, plus rent-free 2 bedroom apartment on-site, & Colleague benefits
Hours: Monday to Friday 09:00 am – 17:00 pm
Location: Summerson Lodge & Holmes Park in Southsea, Portsmouth, PO4 8GS
About the role
This is a 'live-in' opportunity. Churchill Estates Management are offering an exciting role for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment, plus £20,500 per annum
- Your partner and a small pet are welcome
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Thorough induction programme and ongoing training
- Professional development and qualifications
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager in Southsea employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Southsea
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of Lodge Manager. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your personality! As a Lodge Manager, you'll be working closely with residents, so let your friendly and outgoing nature shine through during the interview. Share stories that highlight your love for people and your ability to create a positive environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Lodge Manager in Southsea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through! We want to see how you connect with people, so don’t be shy about sharing your passion for customer service and making a positive impact.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who can manage the lodge effectively, so show us how your background aligns with what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company values there.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administration and using Microsoft Office applications. Bring up specific instances where your organisational skills made a difference, especially in managing events or coordinating maintenance tasks.
✨Emphasise Your Ability to Work Independently
As a Lodge Manager, you'll need to be self-sufficient. Share examples of times when you've successfully worked alone, used your initiative, and remained calm under pressure. This will show that you're capable of handling the responsibilities of the role.
