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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy competitive pay, 24 days holiday, and professional development opportunities.
- Why this job: Make a real difference in the lives of residents while enjoying a fulfilling role.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 16072 - 22500 £ per year.
Salary: £22,500 per annum, pro rata, plus excellent benefits (actual salary £16,072 p/a)
Hours: Monday to Friday, 09:00 to 14:00, 25 hours per week
Location: Tudor Lodge, 335 Warwick Road, Solihull, B92 7AA
About the role
Churchill Estates Management are recruiting for an exceptional part-time Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager in Solihull employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or customer service sectors. You never know who might have a lead on the perfect Lodge Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Churchill Estates Management and understand our values. Be ready to share how your experience aligns with our mission of providing excellent customer service and creating a fulfilling lifestyle for our Owners.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your friendly and outgoing nature shine through. Remember, we’re looking for someone who can connect with our Owners and make their lives easier and happier.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Churchill Estates Management.
We think you need these skills to ace Part-time Lodge Manager in Solihull
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and working with people. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who understands the needs of our Home Owners, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand Churchill Estates Management's values and mission. Familiarise yourself with their approach to retirement living and think about how your experience aligns with their focus on customer service and community.
✨Showcase Your People Skills
As a Lodge Manager, you'll be working closely with residents and contractors. Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to communicate effectively and handle sensitive situations with care.
✨Demonstrate Your Organisational Skills
This role requires excellent administration skills. Be ready to discuss your experience with scheduling, managing maintenance, and organising events. Bring along any relevant examples or documents that showcase your organisational prowess.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the types of activities you might organise for residents or how they measure success in the Lodge Manager position. This shows you're engaged and serious about the opportunity.
