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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with a focus on trust and communication.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Engelmann Lodge, Radwinter Road, Saffron Walden, Essex, CB11 3HY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our brand new retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Manager, Collections in Saffron Walden employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Collections in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living and customer service sectors. Attend local events or join online groups where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Show your personality! When you get an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with the Home Owners, so be yourself and share your passion for excellent customer service.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've had to manage a tricky situation or provide exceptional service. This will help you demonstrate your calmness under pressure and your ability to handle the responsibilities of a Lodge Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Churchill Estates Management. Don’t miss out on this opportunity!
We think you need these skills to ace Manager, Collections in Saffron Walden
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the specific requirements of the Lodge Manager role. Use keywords from the job description to demonstrate that you’re the perfect fit for our team.
Highlight Your Administrative Skills: Since this role involves a lot of administration, be sure to mention your experience with Microsoft Office and any relevant administrative tasks you've handled. We want to see that you're organised and tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, prepare examples from your past experiences where you've excelled in this area. Think about situations where you made a positive impact on someone's day or resolved a challenging issue effectively.
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project you've managed to illustrate your skills in action.
✨Emphasise Your People Skills
This position requires a friendly and outgoing personality. During the interview, let your warmth and enthusiasm shine through. Share stories that highlight your ability to connect with people, manage relationships, and create a welcoming environment for residents.