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- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy a rent-free apartment, competitive salary, and 24 days holiday.
- Why this job: Make a positive impact on residents' lives while living on-site.
- Qualifications: Customer service experience and strong administration skills required.
- Other info: Perfect for those who love working with people and want career growth.
The predicted salary is between 19500 - 19500 £ per year.
Salary and Package: £19,500 per annum, plus rent-free 2 bedroom apartment on-site
Hours: Monday to Friday 09:00 am – 17:00 pm
Location: Arlington Lodge, Arlington Avenue, Leamington Spa, Warwickshire, CV32 5BF
About the role
This is a 'live-in' opportunity. Churchill Estates Management are offering an exciting role for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment, plus £19,500 per annum
- Your partner and a small pet are welcome
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Thorough induction programme and ongoing training
- Professional development and qualifications
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Residential Lodge Manager in Royal Leamington Spa employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Residential Lodge Manager and how you'd handle them. This shows you're ready to tackle the challenges of the role head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Churchill Estates Management.
We think you need these skills to ace Residential Lodge Manager in Royal Leamington Spa
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and outgoing personality. This role is all about connecting with people, so let that shine through in your writing.
Highlight Relevant Experience: When you're filling out your application, focus on your background in customer service and administration. We love seeing how your past experiences can contribute to making our Home Owners' lives better!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without any fluff. It helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Arlington Lodge.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administration and using Microsoft Office applications. Bring up specific instances where your organisational skills made a difference, especially in managing events or coordinating maintenance tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the types of activities you might organise. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
