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- Tasks: Manage a vibrant retirement lodge, organising activities and ensuring top-notch service for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on customer care.
- Benefits: Enjoy 24 days holiday, life assurance, professional development, and a day off for your birthday.
- Why this job: Make a real difference in people's lives while enjoying a rewarding and fulfilling role.
- Qualifications: Experience in customer service and administration, with a passion for helping others.
- Other info: Be part of a growing team with excellent career opportunities and a supportive culture.
The predicted salary is between 22000 - 30800 £ per year.
Salary: £22,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Bower Lodge, Shirley, West Midlands
Bower Lodge is a stunning new development of 48 one and two bedroom retirement apartments situated in Shirley, West Midlands. We are currently recruiting for a permanent Lodge Manager to join us in January 2023.
About the role
This is an exciting, brand new opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Ringwood employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the key skills mentioned in the job description, like customer service and administration. Prepare examples from your past experiences that highlight these skills. This way, you'll be ready to impress during the interview.
✨Tip Number 3
Be yourself! The role of Lodge Manager is all about connecting with people, so let your personality shine through. Show your friendly side and how you can create a welcoming environment for the Home Owners. Authenticity goes a long way!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Churchill Estates Management site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Lodge Manager in Ringwood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and your passion for customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar fields. We’re looking for someone who can manage the Lodge effectively, so show us how your background fits the bill!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the Lodge Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bower Lodge. We can’t wait to hear from you!
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role involves a lot of coordination and administration. Be ready to discuss your experience with managing events or projects. Bring up specific tools or methods you use to stay organised, especially if you have experience with Microsoft Office applications like Outlook, which is mentioned in the job description.
✨Be Yourself and Show Your Personality
The Lodge Manager position requires an outgoing and friendly personality. During the interview, let your true self shine through. Share your passion for working with people and how you can contribute to creating a happy and fulfilling environment for the Home Owners. A genuine connection can make a lasting impression!
