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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy a rent-free apartment, competitive salary, 24 days holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; must be outgoing, organised, and computer literate.
- Other info: Your partner and a small pet are welcome to live with you on-site.
The predicted salary is between 19500 - 19500 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Residential Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with their culture.
✨Tip Number 2
Highlight any previous experience in customer service or administration that showcases your ability to manage relationships and coordinate activities. Be ready to share specific examples of how you've positively impacted a community or organisation in the past.
✨Tip Number 3
Prepare to discuss your approach to managing safety and security within a residential setting. Think about scenarios where you've had to act with sensitivity and assertiveness, and be ready to explain how you handled those situations.
✨Tip Number 4
Since this role involves a lot of social interaction, practice your communication skills. Be prepared to demonstrate your friendly and outgoing personality during any interviews or informal meetings, as this will be crucial in building rapport with residents.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Residential Lodge Manager position. Tailor your application to highlight relevant experiences in administration, customer service, and any previous roles in similar environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service and administration. Mention specific examples where you have successfully managed projects or events, as well as your ability to work independently and handle multiple tasks.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your passion for working with people in your application. Use anecdotes that demonstrate your interpersonal skills and ability to create a positive environment for residents.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Residential Lodge Manager, you'll need to manage various tasks simultaneously. Prepare to discuss how you've successfully organised events or managed projects in the past, highlighting your ability to prioritise and stay on top of multiple responsibilities.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to liaise with different stakeholders, including residents, contractors, and colleagues. Consider sharing a situation where your communication skills made a positive impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to health and safety checks or managing conflicts among residents, and prepare your responses to demonstrate your calmness and judgement under pressure.
