Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure safety and maintenance.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy a rent-free apartment, competitive salary, and generous holiday entitlement.
- Why this job: Make a positive impact on residents' lives while working in a supportive team environment.
- Qualifications: Experience in customer service or administration is essential; must be computer literate.
- Other info: Live on-site in a vibrant community, perfect for those who love engaging with people.
The predicted salary is between 17500 - 19500 £ per year.
Social network you want to login/join with:
- Rewards & Benefits: £19,500 with a rent free 2-bedroom apartment on-site, plus excellent Colleague benefits
- Hours:Monday to Friday09:00 am – 17:00 pm (one hour unpaid lunch break)
- Location:Homebeech House, Woking, Surrey, GU22 7XF
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Development Manager. This \’live-in\’ position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment plus £17,500 per annum
- Your partner is welcome
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Thorough induction programme and ongoing training
- Professional development and qualifications
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
#J-18808-Ljbffr
Residential Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former employees of Churchill Estates Management to gain insights into the role and company culture. This can provide you with valuable information that you can use to tailor your approach and show genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and ability to manage various tasks independently. Being able to articulate how you've successfully handled similar responsibilities will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or plan for activities you could implement at the lodge. This proactive approach can impress the hiring team and illustrate your readiness to take on the responsibilities of the Residential Lodge Manager.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for working with people and your commitment to providing excellent customer service. Mention how your personality aligns with the role of a friendly neighbour and your ability to manage the development effectively.
Showcase Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications. Provide examples of how you've used these skills in past roles to improve processes or enhance customer satisfaction.
Demonstrate Your Values: In your application, align your personal values with those of Churchill Estates Management. Highlight your commitment to trust, openness, respect, communication, and honesty, as these are key to their company culture.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing contractors, be prepared to discuss how you stay organised. Mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Highlight Your People Skills
As a Residential Lodge Manager, you'll be interacting with a variety of people. Be ready to talk about your ability to build relationships and communicate effectively, especially with older adults. Share anecdotes that showcase your friendly and approachable nature.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to act with sensitivity and diplomacy, and be ready to explain your thought process and the outcomes.
