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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy a rent-free apartment, £18,500 salary, 24 days holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience and strong administration skills are essential; Microsoft Office proficiency required.
- Other info: Live on-site with your partner and a small pet; ideal for those who love community engagement.
The predicted salary is between 18500 - 18500 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This \’live-in\’ position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
Remuneration includes a rent-free two-bedded apartment, plus £18,500 per annumYour partner and a small pet are welcome Annual holiday entitlement of 24 days + Bank HolidaysA day off on your BirthdayLife AssuranceEye Care reimbursementColleague Introduction reward schemeThorough induction programme and ongoing trainingProfessional development and qualifications
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Residential Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role is all about providing a first-class service to residents, sharing specific examples of how you've positively impacted customers in previous roles will showcase your suitability for the position.
✨Tip Number 3
Prepare to discuss your organisational skills and experience with event planning. As a Residential Lodge Manager, you'll be responsible for coordinating activities for residents, so having concrete examples of successful events you've organised will demonstrate your capability.
✨Tip Number 4
Showcase your ability to work independently and manage multiple tasks. This role requires a balance of social interaction and self-sufficiency, so be ready to share how you've effectively managed your time and responsibilities in past positions.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your ability to create a positive environment. Mention your administrative skills and how they align with the responsibilities of a Residential Lodge Manager.
Highlight Relevant Skills: Emphasise your interpersonal skills, ability to manage contractors, and experience with health and safety checks. Make it clear that you can work independently while also being a friendly presence for residents.
Showcase Your Initiative: In your application, provide examples of how you've taken initiative in past roles, whether it's organising events or improving processes. This will demonstrate your proactive approach, which is essential for this position.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Residential Lodge Manager, you'll need to manage various tasks simultaneously. Prepare to discuss how you've successfully organised events or managed projects in the past, highlighting your ability to prioritise and stay on top of multiple responsibilities.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to liaise with different stakeholders, including residents, contractors, and colleagues. Consider sharing a situation where your communication skills made a positive impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to health and safety checks or managing conflicts among residents, and be prepared to explain your approach.
