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- Tasks: Manage a retirement lodge, organise activities, and ensure a safe environment for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy a rent-free apartment, £19,500 salary, 24 days holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience and strong administration skills are essential; Microsoft Office proficiency required.
- Other info: Live on-site with your partner and a small pet; enjoy a thorough induction and ongoing training.
The predicted salary is between 19500 - 19500 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This \’live-in\’ position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
Remuneration includes a rent-free one-bedded apartment, plus £19,500 per annumYour partner and a small pet are welcome Annual holiday entitlement of 24 days + Bank HolidaysA day off on your BirthdayLife AssuranceEye Care reimbursementColleague Introduction reward schemeThorough induction programme and ongoing trainingProfessional development and qualifications
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Residential Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Highlight any previous experience in customer service or administration that showcases your ability to manage multiple tasks effectively. Be prepared to discuss specific examples where you've successfully handled challenges, particularly in environments similar to retirement living or hospitality.
✨Tip Number 3
Since this role involves a lot of social interaction, practice your communication skills. Engage in conversations with friends or family about how you would approach various scenarios with residents, ensuring you convey warmth and professionalism.
✨Tip Number 4
Research Chelmer Lodge and its community. Understanding the specific needs and interests of the residents can help you tailor your approach and show your genuine interest in enhancing their living experience during the interview process.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your ability to manage a residential lodge. Mention your administrative skills and how they align with the responsibilities of the role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications and your ability to organise events. Mention any experience you have with health and safety checks or managing contractors.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills in your application. Share anecdotes that illustrate your ability to connect with others and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a residential or hospitality setting.
✨Demonstrate Your Organisational Skills
As a Residential Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight your experience with event organisation and administration, particularly using Microsoft Office applications.
✨Emphasise Your People Skills
This role requires a friendly and approachable personality. Be ready to talk about how you build relationships with residents and colleagues. Use anecdotes that showcase your ability to connect with people and handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios where you had to make quick decisions regarding safety or customer satisfaction, and be prepared to explain your thought process and outcomes.
