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- Tasks: Manage a retirement lodge, organise activities, and ensure safety and maintenance.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Earn £17,500 plus a rent-free two-bedroom apartment and enjoy 24 days holiday.
- Why this job: Make a positive impact on residents' lives while enjoying a supportive team culture.
- Qualifications: Experience in customer service and administration; must be friendly and proactive.
- Other info: Live on-site with your partner and a small pet; training and development opportunities available.
The predicted salary is between 14500 - 19500 £ per year.
Rewards & Benefits: £17,500 per annum, plus a rent-free two-bedroom apartment on-site, plus excellent Colleague benefits.
Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break).
Location: Danestream Court, Milford-on-Sea, Hampshire, SO41 0DA.
About the role: Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you: Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
About us: We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty.
How you'll be rewarded: Remuneration includes a rent-free two-bedded apartment, plus £17,500 per annum. Your partner and a small pet are welcome. Annual holiday entitlement of 24 days + Bank Holidays. A day off on your Birthday. Life Assurance. Eye Care reimbursement. Colleague Introduction reward scheme. Thorough induction programme and ongoing training. Professional development and qualifications.
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Residential Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you've made a positive impact on clients or residents. This will help illustrate your ability to create a friendly and supportive environment, which is crucial for the Residential Lodge Manager role.
✨Tip Number 3
Research the local community in Milford-on-Sea and understand the demographics of the residents you’ll be serving. Being knowledgeable about their needs and interests can help you propose relevant activities and services that enhance their living experience.
✨Tip Number 4
Prepare to discuss your administrative skills and familiarity with Microsoft Office applications. Highlight any specific experiences where you successfully managed schedules, coordinated events, or handled maintenance requests, as these are key aspects of the Lodge Manager position.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your ability to manage a community. Mention your understanding of the role's responsibilities and how your background aligns with Churchill Estates Management's values.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications. Include examples of how you've successfully organised events or managed projects in previous roles.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your interpersonal skills and ability to connect with residents. Share anecdotes that illustrate your approach to customer service and community engagement.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Residential Lodge Manager, you'll need to manage various tasks simultaneously. Prepare to discuss how you prioritise tasks and organise events. You might want to mention any tools or methods you use to stay organised, such as calendars or project management software.
✨Highlight Your Ability to Work Independently
Since this role involves working alone at times, be ready to talk about your ability to take initiative and make decisions independently. Provide examples of situations where you successfully managed responsibilities without direct supervision.
✨Familiarise Yourself with the Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Research these values and think about how you can embody them in your role. Be prepared to discuss how you align with these principles in your previous work experiences.