At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on customer care.
- Benefits: Enjoy a rent-free apartment, competitive salary, 24 days holiday, and professional development opportunities.
- Other info: Live-in role with a supportive team and opportunities for growth in a rewarding environment.
- Why this job: Make a positive impact on residents' lives while enjoying a vibrant community atmosphere.
- Qualifications: Strong customer service skills, administration experience, and a passion for helping others.
The predicted salary is between 21000 - 21000 £ per year.
Salary and Package: £21,000 per annum, plus rent-free 2 bedroom apartment on-site, Colleague benefits
Hours: Monday to Friday 09:00 am - 17:00 pm
Location: Bishops Garden, 69 Rotherfield Avenue, Bexhill, East Sussex, TN40 1SY
About the role
This is a live-in opportunity. Churchill Estates Management are offering an exciting role for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a friendly neighbour, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, go-to person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health social care sectors. A successful Lodge Manager is someone who loves to work front of house and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment, plus £21,000 per annum
- Your partner and a small pet are welcome
- Annual holiday entitlement of 24 days
- Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Thorough induction programme and ongoing training
- Professional development and qualifications
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
Residential Lodge Manager employer: Churchill Estates Management Ltd
At Careline in Ringwood, we pride ourselves on being an excellent employer that values flexibility and the well-being of our team. With competitive pay, extensive training, and a supportive work culture, you will have the opportunity to grow your career while making a meaningful impact in the lives of our Residents. Join us for rewarding work in a safe and contemporary environment, where every call you take contributes to a positive difference in the community.
Contact Details:
Churchill Estates Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and understand their values, especially TORCH. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Residential Lodge Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated excellent customer service or handled tricky situations. Being able to share real-life examples will showcase your skills and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Churchill Estates Management family.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so share experiences that highlight your customer service skills and love for working with others.
Tailor Your CV:Make sure your CV is tailored to the Residential Lodge Manager role. Highlight relevant experience in administration, customer service, or similar fields. We’re looking for specific examples that demonstrate your ability to manage a community and provide excellent service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administration and using Microsoft Office applications. Bring up specific instances where your organisational skills made a difference, especially in managing events or maintaining records.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that show your interest in the company and the role. For example, inquire about the types of activities you might organise or how they measure success in the Lodge. This shows you're proactive and genuinely interested.
