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- Tasks: Manage a retirement development, organise activities, and ensure excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy a rent-free apartment, competitive salary, 24 days holiday, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a supportive, award-winning team.
- Qualifications: Customer service experience and strong administrative skills are essential; ideal for those in hospitality or care sectors.
- Other info: Live on-site with your partner and a small pet; enjoy a fulfilling role in a vibrant community.
The predicted salary is between 18500 - 25900 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Development Manager. This \’live-in\’ position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Residential Development Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. This will showcase your ability to provide first-class service, which is crucial for the Residential Development Manager position.
✨Tip Number 3
Research common challenges faced in retirement living and think about how you would address them. Being prepared with solutions shows initiative and a proactive approach, qualities that are highly valued in this role.
✨Tip Number 4
Network with current or former employees of Churchill Estates Management if possible. They can provide insights into the company culture and expectations, helping you tailor your approach and questions during the interview.
We think you need these skills to ace Residential Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you've worked with people, organised events, or managed projects, as these are key aspects of the Residential Development Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your ability to create a positive environment for residents. Mention specific examples from your past experiences that demonstrate your outgoing personality and administrative skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications, particularly Outlook. Also, mention any experience you have in managing safety and security, as well as your ability to work independently while using your initiative.
Showcase Your Values: Align your application with Churchill Estates Management's values of Trust, Openness, Respect, Communication, and Honesty. Use examples from your previous roles to illustrate how you embody these values in your work and interactions with others.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this role heavily relies on building strong relationships with Home Owners.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing property maintenance, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or events in previous roles, showcasing your ability to prioritise and stay efficient.
✨Emphasise Your People Skills
As a Residential Development Manager, you'll be interacting with various stakeholders. Highlight your ability to communicate effectively and work well with others. Consider sharing anecdotes that illustrate your friendly personality and how you've handled sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and calmness under pressure. Think about potential scenarios you might face in the role, such as dealing with a difficult contractor or managing an emergency situation, and prepare thoughtful responses that demonstrate your problem-solving abilities.
