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- Tasks: Manage a retirement development, organise activities, and ensure excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy a rent-free apartment, competitive salary, 24 days holiday, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a supportive, friendly environment.
- Qualifications: Experience in customer service or administration; must be outgoing and able to work independently.
- Other info: Live on-site with your partner and a small pet; ideal for those passionate about helping others.
The predicted salary is between 19500 - 27300 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Development Manager. This \’live-in\’ position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the development, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Residential Development Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Network with current or former employees of Churchill Estates Management. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when discussing your suitability for the position.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Since the role focuses heavily on providing excellent service to residents, think of specific situations where you've gone above and beyond to assist others.
✨Tip Number 4
Research the retirement living sector and current trends in social housing. Being knowledgeable about the industry will not only impress during discussions but also demonstrate your commitment to making a positive impact in the lives of the Home Owners.
We think you need these skills to ace Residential Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Residential Development Manager position. Understand the key responsibilities and required skills, such as customer service experience and administrative capabilities.
Tailor Your CV: Customise your CV to highlight relevant experience in administration, customer service, or similar fields. Emphasise any previous roles that involved working with people, managing properties, or organising events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive environment for residents. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office applications and any other relevant software. Also, discuss your ability to work independently and manage multiple tasks effectively.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a residential or community setting.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing contractors, highlight your organisational abilities. Discuss any relevant experience you have in event planning or administration, and how you effectively manage multiple tasks.
✨Emphasise Your People Skills
As a Residential Development Manager, you'll be interacting with a variety of people. Be prepared to discuss how you build relationships and communicate effectively with residents, contractors, and colleagues. Use examples that showcase your friendly and approachable nature.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think about scenarios where you had to act with sensitivity or assertiveness, and be ready to explain how you managed those situations while ensuring safety and security.
