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- Tasks: Manage retirement lodges, ensuring maintenance and providing excellent service to residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Earn £12.36 per hour with mileage reimbursement; flexible zero hours contract.
- Why this job: Make a positive impact in the lives of retirees while enjoying a dynamic work environment.
- Qualifications: Friendly, outgoing personality; experience in property management or customer service is a plus.
- Other info: Travel to various lodges required; be part of a growing, award-winning team.
Location: Dorset, travel to various lodges is essential
Pay rate: £12.36 per hour, plus mileage reimbursed
Contract: Hours offered on an 'as and when required' basis (zero hours contract)
About the role
It’s exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an "as and when" basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.
Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building. From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
About you
It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using Outlook. Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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Relief Lodge Manager - Dorset & Hampshire in Poole, Dorset employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Lodge Manager - Dorset & Hampshire in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight any experience you have in property management or customer service, particularly in environments similar to retirement living. Be ready to share specific examples of how you've positively impacted residents or customers in past roles.
✨Tip Number 3
Since the role requires travel to various lodges, be prepared to discuss your flexibility and willingness to travel. Mention any previous roles where you managed multiple locations or had to adapt quickly to different environments.
✨Tip Number 4
Network with current or former employees of Churchill Estates Management if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Relief Lodge Manager - Dorset & Hampshire in Poole, Dorset
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Relief Lodge Manager. Highlight your relevant experience in property management, customer service, or hospitality in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage properties, organise events, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the needs of retirement living. Use specific examples from your past experiences to demonstrate how you can contribute positively to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Compassion
As a Relief Lodge Manager, your ability to connect with people is crucial. During the interview, share examples of how you've positively impacted others' lives, especially in previous roles related to care or customer service.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks, from maintenance to event planning. Be prepared to discuss your experience in organising events or managing properties, highlighting your ability to juggle responsibilities effectively.
✨Emphasise Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, and be ready to explain how you would handle sensitive situations with Owners while maintaining professionalism.
✨Research Churchill Estates Management
Familiarise yourself with the company's values and mission. Understanding their focus on providing a fulfilling lifestyle for Owners will help you align your answers with their expectations and demonstrate your genuine interest in the role.
