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- Tasks: Manage retirement lodges, ensuring maintenance and providing excellent service to residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Earn ÂŁ12.36 per hour with mileage reimbursement; flexible zero hours contract.
- Why this job: Make a positive impact in residents' lives while enjoying a dynamic and supportive work environment.
- Qualifications: Friendly, outgoing personality; experience in property management or customer service is a plus.
- Other info: Travel to various lodges required; must be computer literate.
About the role
It’s exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.
Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.
From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
About you
It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.
Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty
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Relief Lodge Manager - Dorset & Hampshire employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Lodge Manager - Dorset & Hampshire
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with their company culture.
✨Tip Number 2
Network within the retirement living sector or related fields. Attend local events or join online forums where you can connect with current employees or others in similar roles. This can provide you with insider knowledge about the company and potentially lead to a referral.
✨Tip Number 3
Prepare to discuss your experience in customer service and property management. Think of specific examples where you've made a positive impact on customers or managed a challenging situation effectively, as these will resonate well with the role's requirements.
✨Tip Number 4
Showcase your organisational skills by being proactive in your approach. Consider creating a mock schedule for managing events or maintenance tasks that could be relevant to the role. This demonstrates your initiative and readiness to take on the responsibilities of a Relief Lodge Manager.
We think you need these skills to ace Relief Lodge Manager - Dorset & Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Relief Lodge Manager position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in property management, customer service, or hospitality. Use specific examples to demonstrate how your skills can contribute to providing a fulfilling lifestyle for the Owners.
Showcase Your Personality: Since the role requires a friendly and outgoing personality, make sure to convey your interpersonal skills in your application. Share anecdotes that illustrate your ability to connect with people and manage social events.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Compassion
As a Relief Lodge Manager, your ability to connect with people is crucial. During the interview, share examples of how you've positively impacted others' lives, especially in previous roles involving customer service or care work.
✨Demonstrate Your Organisational Skills
Since you'll be managing events and maintenance, it's important to highlight your organisational abilities. Discuss any relevant experiences where you successfully coordinated activities or managed multiple tasks simultaneously.
✨Familiarise Yourself with the Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Make sure to reflect these values in your responses and show how they align with your personal work ethic.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare scenarios from your past experiences where you had to act with diplomacy and efficiency, particularly in challenging circumstances.
