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For Companies At a Glance
- Tasks: Manage retirement lodges, ensuring maintenance and providing excellent service to residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Earn ÂŁ12.36 per hour with mileage reimbursement; flexible zero hours contract.
- Why this job: Make a positive impact on residents' lives while enjoying a dynamic work environment.
- Qualifications: Friendly, outgoing personality; experience in property management or customer service preferred.
- Other info: Travel to various lodges is essential; be part of a growing, award-winning team.
About the role
It’s exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.
Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.
From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
About you
It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.
To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.
Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty
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Relief Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Network with current or former employees of Churchill Estates Management on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when applying.
✨Tip Number 3
Highlight any relevant experience in property management, social housing, or customer service during your interviews. Be prepared to share specific examples of how you've positively impacted customers or managed challenging situations in the past.
✨Tip Number 4
Showcase your organisational skills by discussing any events or projects you've successfully managed. This will demonstrate your ability to facilitate social events and manage maintenance tasks effectively, which are key aspects of the Relief Lodge Manager role.
We think you need these skills to ace Relief Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and requirements of the Relief Lodge Manager position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience in property management, social housing, or customer service roles. Use specific examples to demonstrate your ability to manage properties and provide excellent service to residents.
Showcase Your Personality: Since the role requires a friendly and outgoing personality, make sure to convey your interpersonal skills in your application. Share anecdotes that illustrate your ability to connect with people and create a positive environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Compassion
As a Relief Lodge Manager, your ability to connect with people is crucial. During the interview, share examples of how you've positively impacted others in previous roles, especially in customer service or care work.
✨Demonstrate Your Organisational Skills
Since you'll be managing various tasks, from maintenance to social events, highlight your organisational skills. Discuss any tools or methods you use to keep track of responsibilities and ensure everything runs smoothly.
✨Familiarise Yourself with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Make sure to incorporate these values into your responses, showing that you align with their mission and culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing conflicts or ensuring safety. Think through potential scenarios related to property management and customer interactions, and prepare your responses.
